Client Success Manager

23 hours, 11 minutes ago
Full-time
Mid Level
Customer and Technical Support
Remote Recruitment

Remote Recruitment

Remote Recruitment is an online training platform led by Emily, who has over 15 years of experience in recruitment and business operations. The platform focuses on helping job seekers and professionals enhance their careers through AI tools and remote work skills. It aims to empower individuals, particularly those without tech backgrounds, by providing free virtual summits and training. Key offerings include the FREE AI Accelerator Summit, which teaches practical AI applications for career advancement, workflow automation, and freelancing. Participants can gain quick wins, such as automating tasks and securing freelance clients. The FREE Remote Work Summit helps users build effective job search systems for remote roles, increasing their visibility and chances of being hired. Testimonials reflect positive outcomes, with users reporting increased confidence and new income streams.

staffing & recruiting
51-200
Founded 2018

Description

  • Manage a portfolio of students from onboarding through programme completion.
  • Conduct regular 1:1 Zoom sessions to track progress and provide guidance.
  • Ensure students complete required milestones such as internships and learning modules.
  • Maintain student engagement, motivation, and accountability throughout the programme.
  • Build strong relationships with students and, where relevant, parents.
  • Communicate regularly with students via Zoom, WhatsApp, and other channels.
  • Act as the primary point of contact for students during the programme.
  • Monitor student progress against structured programme plans and identify risks early.
  • Intervene proactively when students disengage or miss milestones.
  • Coordinate with junior support staff or programme assistants when needed.
  • Identify opportunities to transition students into higher-tier programmes.
  • Support upsell conversations in a natural, value-driven way.

Requirements

  • Experience in customer success, client success, teaching, coaching, or mentoring is strongly preferred.
  • Experience in healthcare-related roles such as nursing or patient care is strongly preferred.
  • Experience in any role involving direct, ongoing client interaction and guidance is preferred.
  • Excellent communication skills with clear, confident written and verbal communication.
  • A neutral accent for client-facing communication is preferred.
  • Strong empathy and the ability to hold clients accountable.
  • Highly organised and structured approach to managing work.
  • Comfortable managing multiple clients simultaneously.
  • Ability to adapt communication style to different personalities, especially younger students.
  • Confident on video calls and in written communication.
  • Supportive and encouraging personality with the ability to challenge when needed.
  • High ownership, accountability, and calmness under pressure.
  • Strong interpersonal intelligence and professionalism with parents and high-paying clients.

Benefits

  • Fully remote role based in South Africa with global exposure.
  • Opportunity to work with a fast-growing international business.
  • Be part of a mission-driven team helping students achieve life-changing outcomes.
  • Opportunity to grow into senior client success or leadership roles.
  • Dynamic, fast-paced environment with real impact on student outcomes.

Interested in this position?

Apply directly on the company website

Apply Now

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