3rd line support network support engineer

1 day, 8 hours ago
Contract
Senior
DevOps and Infrastructure
Remote Recruitment

Remote Recruitment

Remote Recruitment is an online training platform led by Emily, who has over 15 years of experience in recruitment and business operations. The platform focuses on helping job seekers and professionals enhance their careers through AI tools and remote work skills. It aims to empower individuals, particularly those without tech backgrounds, by providing free virtual summits and training. Key offerings include the FREE AI Accelerator Summit, which teaches practical AI applications for career advancement, workflow automation, and freelancing. Participants can gain quick wins, such as automating tasks and securing freelance clients. The FREE Remote Work Summit helps users build effective job search systems for remote roles, increasing their visibility and chances of being hired. Testimonials reflect positive outcomes, with users reporting increased confidence and new income streams.

staffing & recruiting
51-200
Founded 2018

Description

  • Provide 3rd line support for wireless networks including WAN, LAN, WLAN, PtP, and PtMP environments.
  • Troubleshoot and resolve customer connectivity issues involving RADIUS, billing, and authentication systems.
  • Configure and maintain guest access portals, authentication services, and network monitoring tools.
  • Investigate recurring network issues and implement improvements to enhance performance and stability.
  • Support Wi-Fi network design, installations, structured cabling, and radio link deployments.
  • Act as an escalation point for site operator issues and major network incidents.
  • Mentor junior engineers and collaborate with field teams to resolve operational issues.
  • Provide on-call support when required.
  • Carry out off-season project work, network upgrades, and maintenance activities.

Requirements

  • 5+ years of experience in a Wireless ISP or MSP network support environment.
  • Strong experience with Wi-Fi, PtP/PtMP radio links, structured cabling, and network architecture.
  • Hands-on experience with Cambium, Ubiquiti, Mikrotik, and Draytek equipment.
  • Strong knowledge of IP networking, routing, VPNs, and subnetting.
  • Experience with Wi-Fi surveys and network monitoring tools such as PRTG, NMS, and The Dude.
  • Relevant certifications preferred, such as CWNA, CCNA, Network+, or Ekahau Design.
  • Good Excel skills and automation experience for reporting and troubleshooting.
  • Ability to work remote from South Africa in a seasonal shift pattern with 12-hour shifts during March to October.
  • Experience in wireless network design, installations, or field support is preferred.

Benefits

  • Salary of R45 000 per month.
  • Fully remote role for South Africa-based candidates.
  • 25 days paid holiday, pro-rata.
  • Seasonal shift pattern with 4-on/4-off scheduling during March to October.
  • Option for contract-to-permanent employment.
  • Opportunity to work with cutting-edge wireless networking technology.
  • Hands-on experience improving and scaling Wireless ISP networks.

Interested in this position?

Apply directly on the company website

Apply Now

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