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Operations & Customer Success Coordinator

1 week ago
South Africa
Full-time
Mid Level
Customer Success
Customer and Technical Support
Asana ClickUp CRM Email Marketing Trello
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Remote Recruitment

Remote Recruitment

REMOTE RECRUITMENT is a remote jobs recruitment agency that assists UK based companies with finding the best talent for their needs. We operate as a full service employment agency providing recruitment/staffing for the following specialist fields: Mark...

Professional Services
11-50
Founded 2018
View All Jobs 82

Description

  • Manage multiple company inboxes and handle timely responses to client and internal communications.
  • Coordinate calendars, meetings, appointments, and scheduling activities.
  • Maintain project workflows and task management systems using Infinity or similar platforms.
  • Monitor business processes and identify opportunities to improve efficiency.
  • Act as the central point of coordination across the business to keep tasks and projects on track.
  • Escalate priority matters to the founders when needed.
  • Support client onboarding, setup, and follow-up communications.
  • Assist customers with platform navigation and basic technical troubleshooting.
  • Respond to customer enquiries professionally and efficiently to ensure a positive client experience.
  • Support outbound lead generation, social media messaging, marketing campaigns, and content scheduling.
  • Track project progress, maintain transparency across initiatives, and support new systems and process implementation.
  • Assist with documentation, process creation, and operational improvements as the business scales.

Requirements

  • Minimum 3 years of experience in administration, customer service, operations, marketing coordination, or a similar multifaceted role.
  • Strong organisational and time management skills.
  • Experience managing multiple priorities in a fast-paced environment.
  • Excellent written and verbal English communication skills.
  • High level of initiative and problem-solving ability.
  • Comfortable working independently with minimal supervision.
  • Strong attention to detail and process orientation.
  • Experience using CRM systems, project management tools, or workflow platforms.
  • Experience with Go High Level or similar CRM/marketing automation platforms is desirable.
  • Experience with Infinity, Trello, Asana, ClickUp, or similar project management tools is desirable.
  • Previous startup or small business experience is desirable.
  • Experience with customer onboarding and software support is desirable.
  • Social media content creation experience is desirable.
  • Basic understanding of email marketing and lead generation activities is desirable.
  • Reliable fibre internet connection.
  • Reliable laptop or desktop computer.
  • Dedicated home office environment suitable for professional remote work.
  • Ability to work predominantly within UK business hours.

Interested in this position?

Apply directly on the company website

Apply Now

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