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Returns & Claims Associate

3 weeks, 1 day ago
Kazakhstan
Full-time
Junior
Operations Specialist
Operations
CRM ERP
Apply Now
Xometry Europe

Xometry Europe

Xometry Europe provides on-demand manufacturing services including CNC machining, 3D printing, sheet metal processing, and injection moulding. Instant quotes and efficient ordering through their platform for custom and serial parts manufacturing.

Industrial Conglomerates
251-1K
Founded 2013
View All Jobs 6

Description

  • Register, review, and resolve customer and partner claims across logistics, service quality, billing, product, and contractual categories.
  • Validate claim eligibility based on internal policies, contracts, and business rules.
  • Collect, review, and assess supporting documentation for claims.
  • Drive claims to resolution within defined SLAs.
  • Coordinate physical and non-physical returns, including request validation, approvals, status tracking, and system updates.
  • Act as the single point of contact for claim-related topics and coordinate with Logistics, Finance, Sales, Legal, Production, warehouses, suppliers, and external partners.
  • Escalate complex or high-risk claims in a structured and timely manner.
  • Ensure correct financial handling of claims, including credits, refunds, and reimbursements.
  • Support Finance teams with reconciliations and audits.
  • Track and analyze claim volumes, root causes, resolution times, and outcomes to identify improvements and support standardization, optimization, and automation efforts.
  • Provide clear, timely, and professional updates to customers and partners while balancing satisfaction with contractual and business requirements.

Requirements

  • Excellent written and spoken French language skills are required.
  • Excellent written and spoken English language skills are required.
  • 2-3+ years of experience in claims management, operations, customer operations, finance operations, or dispute resolution.
  • Strong analytical and problem-solving skills.
  • High attention to detail and a structured working style.
  • Ability to manage multiple claim types and priorities in parallel.
  • Clear written and verbal communication skills.
  • Experience in marketplaces, platforms, or B2B environments is preferred.
  • Exposure to contracts, SLAs, or policy-driven decision-making is preferred.
  • Experience working with ERP, CRM, or ticketing tools is preferred.
  • Data literacy and basic reporting skills are preferred.

Benefits

  • Remote work flexibility.
  • Company-provided laptop and tools.
  • Language learning support.
  • Collaborative and supportive team environment.
  • Professional growth and development opportunities, including training and skill enhancement.
  • Corporate events and team-building activities.

Interested in this position?

Apply directly on the company website

Apply Now

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