IT Helpdesk Agent

8 hours, 14 minutes ago
Full-time
Junior
Customer and Technical Support
Remote Recruitment

Remote Recruitment

REMOTE RECRUITMENT is a remote jobs recruitment agency that assists UK based companies with finding the best talent for their needs. We operate as a full service employment agency providing recruitment/staffing for the following specialist fields: Mark...

Professional Services
11-50
Founded 2018

Description

  • Respond to first-line IT support requests by phone, email, and chat.
  • Diagnose and resolve common hardware, software, and account issues.
  • Log, track, and follow tickets through to resolution.
  • Escalate complex problems to the appropriate team with clear notes.
  • Guide users through fixes in plain, friendly language.
  • Support users in getting back to work quickly by handling technical issues promptly.

Requirements

  • Experience in IT support or a helpdesk role.
  • Familiarity with Windows, Microsoft 365, and common ticketing tools.
  • Clear spoken and written English.
  • A reliable laptop and stable internet connection.
  • Patience and good problem-solving skills.
  • Availability to work 09:00–17:00 UK time (11:00–19:00 SAST).

Benefits

  • Salary of R16,000–R20,000 per month.
  • Fully remote work.
  • UK business hours.
  • Supportive, helpful team.

Interested in this position?

Apply directly on the company website

Apply Now

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