Turkish Speaking Moderator for Supercell Games Account - Work In Sofia, Bulgaria

12 hours, 3 minutes ago
Full-time
Mid Level
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Monitor and moderate in-game content and player communications against community safety guidelines.
  • Investigate reports involving cheating, harassment, fraud, and other prohibited behavior.
  • Identify and mitigate emerging player and community risks.
  • Collaborate with cross-functional teams to improve safety protocols and reporting processes.
  • Provide empathetic, professional support to Turkish-speaking players experiencing safety issues.
  • Track gaming trends and evolving community behaviors to proactively protect players.
  • Analyze player data to identify misuse patterns and improve game integrity.
  • Maintain high-quality standards across trust and safety operations.

Requirements

  • Native or fluent Turkish, both spoken and written.
  • Strong English proficiency for collaboration in an international team.
  • Previous Trust & Safety, customer support, or community management experience in Gaming & Esports is highly desirable.
  • Excellent analytical skills and strong attention to detail.
  • Passion for gaming and familiarity with the Supercell game portfolio.
  • Eligibility to work in the European Union.

Benefits

  • Competitive monthly salary.
  • Fully paid training on industry-standard moderation tools.
  • Comprehensive health insurance.
  • Fully paid relocation package, including flight, airport transfer, and temporary hotel accommodation.
  • Monthly performance bonus.
  • Modern office in central Sofia.
  • Career development opportunities toward leadership roles in Gaming & Esports.

Interested in this position?

Apply directly on the company website

Apply Now

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