Medical Receptionist

1 hour, 34 minutes ago
Junior
Customer and Technical Support
Remote Raven

Remote Raven

Remote Raven connects clients with highly qualified virtual assistants to quickly fill positions, enabling businesses to focus on core activities with no start-up fees.

Professional Services
11-50

Description

  • Answer inbound patient calls professionally and warmly, handling appointment requests, general inquiries, and patient questions.
  • Make outbound calls for appointment reminders, follow-ups, scheduling confirmations, and recall outreach.
  • Manage daily call volume of approximately 20 calls while maintaining consistent quality and attentiveness.
  • Triage phone, text, and email inquiries appropriately, routing clinical questions to the provider and handling administrative matters directly.
  • Monitor and respond to patient text messages in a timely, professional, and on-brand manner.
  • Monitor the clinic inbox and draft/send appointment confirmations, intake instructions, and general clinic communications.
  • Schedule, reschedule, and cancel patient appointments across the clinic calendar.
  • Manage waitlists and proactively fill cancellation slots to keep the provider schedule optimized.
  • Perform accurate data entry of patient information, appointment details, and communication records into the practice management system.
  • Maintain organized patient records, process intake information, and support general administrative and front office tasks.

Requirements

  • Prior experience in a medical receptionist, patient services, healthcare administrative, or similar patient-facing role.
  • Comfortable managing a steady daily call volume of approximately 20 calls.
  • Warm, clear, and professional communication style across phone, text, and email.
  • Organized and detail-oriented with strong follow-through on patient interactions and open tasks.
  • Comfortable with data entry and maintaining accurate records in a practice management or scheduling system.
  • Reliable and self-directed in a fully remote work environment.
  • Discreet and professional with patient information in compliance with HIPAA.
  • Prior experience in a natural medicine, integrative health, functional medicine, wellness, or holistic care practice is preferred.
  • Experience with electronic health record (EHR) or practice management software in a clinical setting is preferred.
  • Experience managing multi-channel communications and appointment scheduling for a medical provider is preferred.
  • This is a 100% remote position.
  • Compensation is up to $6/hr.

Interested in this position?

Apply directly on the company website

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