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Payroll Support Specialist - AMER

1 hour, 39 minutes ago
Remote
Full-time
Mid Level
Customer Support
Customer and Technical Support
Notion
Apply Now
Remote

Remote

Global HR Solutions & Employment Tools for Distributed Teams | Remote Hire international talent in minutes. Remote is the most disruptive global payroll, tax, HR and compliance solution for distributed teams. The easier way to employ internationally 🌍....

Professional Services
251-1K
Founded 2019
$496M raised
View All Jobs 90

Description

  • Serve as the primary point of contact for payroll-related inquiries via email, live chat, and video calls.
  • Provide advanced support for complex payroll issues and prioritize customer satisfaction throughout the client journey.
  • Partner with Customer Experience, Payroll Operations, Benefits, Tax, and Finance teams to deliver timely and accurate resolutions.
  • Work within strict service level agreements (SLAs) to ensure payroll issues are resolved on time.
  • Create and maintain documentation that supports team knowledge sharing and process clarity.
  • Participate in shadowing sessions to improve collaboration and transfer expertise across the team.
  • Use problem-solving skills to resolve escalated customer issues efficiently with cross-functional support.

Requirements

  • Experience in a payroll customer service role.
  • Strong understanding of payroll regulatory requirements, including advanced knowledge in specific jurisdictions.
  • Excellent problem-solving skills and a strong commitment to exceeding customer expectations.
  • Superior written and verbal communication skills.
  • Experience with customer support platforms such as Zendesk.
  • Experience with collaboration tools such as Slack and Notion.
  • Ability to work effectively with diverse stakeholders and manage multiple priorities.
  • A keen interest in continuously building payroll expertise.
  • Ability to submit a CV in PDF format.
  • Application and CV must be submitted in English.
  • LinkedIn profile may be submitted instead of an up-to-date CV.
  • Preference for candidates comfortable working asynchronously in a fully remote environment.

Benefits

  • Annual salary range of $19,650 to $44,200 USD.
  • Competitive compensation and benefits.
  • Work from anywhere.
  • Flexible paid time off.
  • Flexible working hours in an asynchronous work environment.
  • 16 weeks of paid parental leave.
  • Mental health support services.
  • Stock options.
  • Learning budget.
  • Home office budget and IT equipment.
  • Budget for local in-person social events or co-working spaces.

Interested in this position?

Apply directly on the company website

Apply Now

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