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Customer Support Specialist

2 hours, 21 minutes ago
Ukraine
Contract
Junior
Customer Support
Customer and Technical Support
Apply Now
HealthJoy

HealthJoy

HealthJoy simplifies healthcare with a platform connecting employees to care, offering access to doctors, concierges, and insurance experts. Centralizing benefits, saving costs, and increasing satisfaction, HealthJoy's mobile app guides users to the ri...

Insurance
251-1K
Founded 2014
$108M raised
View All Jobs 3

Description

  • Process member requests and tickets with a focus on fast, high-quality service.
  • Help members understand their healthcare benefits and the best ways to use them.
  • Search for doctors, clinics, and other healthcare facilities that match member needs.
  • Communicate with members by phone and chat to provide support and coordinate care.
  • Make outbound calls to members and providers to help schedule appointments and close gaps in care.
  • Partner with leadership and clinical or administrative staff to improve support for members and practices.
  • Deliver a positive, high-touch customer experience for HealthJoy’s American customer base.

Requirements

  • Upper-Intermediate or higher English proficiency.
  • Exceptional verbal and written communication skills.
  • High empathy in daily customer and team interactions.
  • Strong critical thinking skills with the ability to ask questions, gather information, and propose solutions.
  • Strong accountability and ability to follow through on commitments and deadlines.
  • Ability to adapt to frequent change.
  • Ability to work effectively both independently and collaboratively.
  • Proficiency with Office Suite and Google programs.
  • Customer support or customer service experience is a plus.
  • Must reside in Ukraine and be available for a fully remote role.
  • Working schedule is 5/2, from 15:30 to 24:00.

Benefits

  • 20 paid vacation days per 12-month period plus paid sick leave.
  • Competitive compensation with potential to double within 1.5 years.
  • KPI-based bonuses for top performers.
  • Clear career growth paths, including advancement to Team Leader or lateral growth into L&D, QA, or Process Analyst roles.
  • 100% health insurance coverage, with family coverage available at a reduced rate.
  • Company-sponsored English classes and access to Udemy for professional development.
  • Personal therapy sessions and virtual mental health lectures.
  • Remote-first work with essential equipment provided for working from home or anywhere.

Interested in this position?

Apply directly on the company website

Apply Now

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