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Lifecycle Operations Lead

4 weeks, 1 day ago
Europe
Full-time
Lead
Operations Manager
Project and Program Management
Apply Now
Remote

Remote

Global HR Solutions & Employment Tools for Distributed Teams | Remote Hire international talent in minutes. Remote is the most disruptive global payroll, tax, HR and compliance solution for distributed teams. The easier way to employ internationally 🌍....

Professional Services
251-1K
Founded 2019
$496M raised
View All Jobs 68

Description

  • Design and update complex process maps, workflows, and standard operating procedures for Employee Relations and Transitions.
  • Identify, prioritize, and scale automation and process improvement opportunities in partnership with ER&T leadership, Lifecycle peers, Product, and Engineering.
  • Identify and pilot practical AI use cases, then drive discovery, testing, rollout, and adoption with clear guidance and guardrails.
  • Support new country expansions by mapping lifecycle events, dependencies, and stakeholder handoffs.
  • Lead continuous improvement by translating recurring case patterns and lessons learned into process, tooling, and workflow changes.
  • Serve as the ER&T point of contact for tool-stack initiatives and ensure operational needs are represented during changes.
  • Support tool debugging, integration, automation, and optimization across platforms such as Zendesk, Kissflow, Docusign, and Google Workspace.
  • Partner with Security, Legal, IT, and AI stakeholders to ensure safe, auditable AI usage and proper data controls.
  • Support large-scale data projects, including audits, bulk updates, and workflow changes, with Product and Engineering partners.
  • Configure and maintain operational dashboards and lead metrics reporting for ER&T leadership to inform action plans.

Requirements

  • Strong experience in a large-volume, high-complexity tech-enabled operational team across multiple global regions or countries.
  • Strong technical expertise in workflow and data processing systems, with a mindset toward automation.
  • Hands-on experience identifying, piloting, and scaling AI-enabled workflows, including prompt-based tools, knowledge retrieval, summarization, and decision support.
  • Ability to define AI success metrics and evaluate outcomes such as cycle time reduction, quality improvement, and risk reduction.
  • Proven ability to design and implement operational workflows that improve efficiency, productivity, and accuracy.
  • Strong analytical skills with advanced data analysis experience using data and BI tools, especially for operational metrics.
  • Ability to start and scale projects independently with little management supervision.
  • Excellent communication, influencing, conflict management, and negotiation skills.
  • Fluent written and spoken English.
  • Experience in a startup or high-growth environment is highly desirable.
  • Experience working remotely is a plus.
  • Ability to submit an application and CV in English, with a PDF CV preferred; LinkedIn profile may be accepted instead of an up-to-date CV.

Benefits

  • Annual salary range of $36,900 to $93,400 USD.
  • Fair, unbiased compensation with equity pay.
  • Work from anywhere.
  • Flexible paid time off.
  • Flexible working hours in an async environment.
  • 16 weeks of paid parental leave.
  • Mental health support services.
  • Stock options.
  • Learning budget, home office budget, and IT equipment.
  • Budget for local in-person social events or co-working spaces.

Interested in this position?

Apply directly on the company website

Apply Now

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