Remote

Global HR Solutions & Employment Tools for Distributed Teams | Remote Hire international talent in minutes. Remote is the most disruptive global payroll, tax, HR and compliance solution for distributed teams. The easier way to employ internationally 🌍....

Professional Services

Industrials

251-1K (1000)

Founded 2019

$496M raised

61 open positions

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Director of Payroll Customer Services

1 hour, 13 minutes ago

Anywhere

Full-time

Lead

Customer Support

Customer and Technical Support

Apply Now

Remote

Professional Services

251-1K

Founded 2019

$496M raised

View All Jobs 61

Description

Define and execute the global strategy for payroll customer service, aligned with company goals and growth plans.
Lead a high-performance, 24/7 support model that meets or exceeds SLAs and key customer experience metrics.
Collaborate with Payroll Operations, Compliance, Legal, Tax, Implementation, and other stakeholders to deliver seamless end-to-end service.
Improve operational efficiency by automating manual work and upskilling the team to handle more complex cases.
Partner with Product and Engineering to turn customer pain points into product and self-service improvements.
Lead, coach, and scale a global management team while building a culture of accountability and growth.
Manage complex customer escalations and conduct root cause analysis to prevent recurring issues.
Support Sales and Customer Experience with payroll collateral and participation in prospect meetings.
Drive innovation and transformation across global payroll support services.
Ensure payroll services are delivered compliantly, efficiently, and consistently across all regions.

Requirements

Proven leadership experience managing and scaling service operations, ideally in payroll or HR.
Track record of implementing strategies that improve customer experience.
Experience in a global, remote-first organization is preferred.
Strong analytical skills with the ability to use data to drive decisions.
Experience managing complex escalations and multiple high-priority projects simultaneously.
A kind, proactive leadership style focused on building a high-performance, collaborative culture.
Strong experience using automation and integrations to reduce manual workload and improve efficiency.
Proactive and innovative mindset with a focus on improving customer service operations.
Fluent English and exceptional interpersonal skills for influencing stakeholders globally.
Knowledge of customer service management software systems and tools.
Experience working remotely is a plus.
Ability to thrive in fast-paced, international environments.

Benefits

Annual salary range of $60,400 to $135,900 USD.
Fair, unbiased compensation with equity pay and competitive benefits.
Work from anywhere with a fully remote setup.
Flexible paid time off.
Flexible working hours in an async work environment.
16 weeks of paid parental leave.
Mental health support services.
Stock options.
Learning budget plus home office budget and IT equipment.
Budget for local in-person social events or co-working spaces.

Interested in this position?

Apply directly on the company website

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