Customer Love Associate - (Remote - GA based)

3 hours, 56 minutes ago
Part-time
Entry Level
Customer and Technical Support

Reformation

Reformation is a sustainable fashion and apparel brand selling women’s clothing and accessories through a direct-to-consumer retail model and physical stores, with an emphasis on eco-friendly practices and sustainability across its supply chain and products.

Fashion, apparel, retail, manufacturing, sustainable fashion / climate tech
1001-5000
Founded 2009

Description

  • Provide consistent customer service across email, text, chat, and other channels.
  • Deliver customer-first support that builds long-term client relationships.
  • Meet and exceed performance and case-volume goals.
  • Help customers shop by providing styling, product, and personalized assistance.
  • Process customer orders and resolve questions about shipping, fulfillment, and returns.
  • Share customer and product feedback with Merchandising, Operations, and Product Development teams.
  • Learn about different areas of the business and collaborate with cross-functional teams.

Requirements

  • Strong communication skills across email, text, chat, and other customer service channels.
  • Empathy, patience, sound judgment, and composure when applying company policies.
  • Highly organized, dependable, positive, and committed to excellence.
  • Ability to manage multiple tasks, meet deadlines, and maintain excellent time management.
  • Flexible, adaptable, and productive in a changing, high-volume environment.
  • Passion for Reformation’s mission and products.
  • Flexible availability for evenings, weekends, and holidays during peak seasons.
  • Part-time availability of 8–29 hours per week, including occasional weekend shifts.
  • Prior e-commerce customer service experience preferred.
  • Proficiency with Kustomer and Google Suite preferred.

Benefits

  • $17.60–$18.65 per hour, based on location, experience, skills, qualifications, and internal equity.
  • Potential discretionary annual bonus based on company, department, and individual performance.
  • Eligible employees may receive medical, dental, vision, and commuter benefits.
  • Paid vacation, sick leave, and company holidays for eligible employees.
  • Retirement planning support with access to ESG-aligned investment funds.
  • Fertility care support and up to $5,000 reimbursement for eligible expenses after one year.
  • Clothing discount, culture events, community donations, and Volunteer Time Off.
  • High-performing seasonal employees may be considered for contract extensions or permanent roles.

Interested in this position?

Apply directly on the company website

Apply Now

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