Technical Account Manager

4 days, 19 hours ago
Remote
Full-time
Mid Level
Customer and Technical Support
Redpoint Global

Redpoint Global

Redpoint Global provides a customer data platform solution for connecting customer data, determining next best actions, and orchestrating interactions across all channels, leading to transformative customer experiences and market leadership.

IT Services
51-250
Founded 2006
$37M raised

Description

  • Serve as the central point of contact for assigned customer accounts and maintain high satisfaction.
  • Proactively manage technical issues based on customer business priorities to prevent critical situations.
  • Act as the first point of escalation for customer technical concerns and drive resolution.
  • Recommend how new and existing features fit into customer environments and provide best practices.
  • Maintain and grow client relationships while understanding business requirements and supporting customer success.
  • Host periodic checkpoint and status calls with customers and internal stakeholders.
  • Design and develop technical account management strategy documents based on customer analysis and assessment.

Requirements

  • 2–5 years of relevant work experience in a customer-facing technical role.
  • Bachelor’s degree or equivalent experience in Computer Science, Information Systems, or a related technical discipline.
  • Experience in Customer Success, Customer Support, or Professional Services.
  • Strong account management, customer service, and project management skills.
  • Experience with enterprise technologies and integration strategies in Enterprise and/or SaaS environments.
  • Experience with both MS Windows and Linux OS environments.
  • Excellent communication, interpersonal, and collaborative skills.
  • Proven troubleshooting and issue-resolution skills.
  • Experience with Snowflake or other cloud data warehouse platforms (preferred).
  • Familiarity with AI/ML-powered tools or generative AI applications supporting customer success or data operations (preferred).
  • ETL/ELT experience with third-party data integration technologies such as Redpoint Data Management, Azure Data Factory, Fivetran, Matillion, Alteryx, or Informatica (preferred).
  • Familiarity with cloud platforms such as Microsoft Azure, AWS, or Google Cloud (preferred).
  • Experience with Redpoint Global applications (preferred).
  • Digital marketing experience (preferred).
  • Salary range of $85K–$110K.

Benefits

  • Competitive medical, dental, and vision insurance.
  • Flexible leave policy with time off when needed.
  • 10 company-paid holidays.
  • Fully remote work.

Interested in this position?

Apply directly on the company website

Apply Now

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