RedHelm

RedHelm

RedHelm is a managed services provider based in Pittsburgh, PA, specializing in security-first IT management, cybersecurity, and cloud solutions. Formed in 2024-2025 through the merger of Ideal Integrations, 1Path, ThinkCSC, and Blue Bastion, the company employs approximately 309 people and serves middle-market and large SMB clients in regulated industries such as professional services, healthcare, and government sectors. The company offers a range of services, including 24/7 managed IT services, comprehensive cybersecurity solutions, scalable cloud infrastructure, and strategic advisory for IT and cybersecurity needs. RedHelm emphasizes a customized approach to support client growth and respond to security threats effectively. With a commitment to integrity, responsiveness, and continuous improvement, RedHelm aims to be a trusted partner for integrated IT and cybersecurity solutions.

information technology & services
201-500
Founded 2003

Description

  • Participate in project planning and deliver solutions outlined in the statement of work.
  • Attend daily SCRUM meetings with the pod and Project Manager.
  • Provide weekly status updates to clients and report risks or issues during discovery and execution.
  • Propose solutions to project issues whenever possible.
  • Answer technical and procedural questions for less experienced team members and mentor the team.
  • Assist Technical Account Managers with project reviews during scoping.
  • Perform email and communication platform migrations.
  • Perform public and private cloud setup and migrations.
  • Install or upgrade Microsoft operating systems and network device firmware.
  • Set up and configure servers, SANs, firewalls, switches, and access points.
  • Work with vendors to ensure proper software and hardware implementation.
  • Recognize changes to scope of work and alert the Project Manager.
  • Complete quality assurance checks on finished projects.

Requirements

  • 5+ years of relevant experience.
  • Proven experience managing and executing technical IT projects.
  • Excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and ability to work collaboratively.
  • Ability to communicate through email, Microsoft Teams, telephone, and face-to-face.
  • Strong analytical, evaluative, and problem-solving skills in a fast-paced environment.
  • Ability to create and maintain clear, concise documentation.
  • Ability to relay technical information to non-technical individuals.
  • Experience with ticketing systems is a strong plus.
  • Strong experience with Azure and Microsoft 365 tenant management and configuration.
  • Hands-on experience with Windows Server, Active Directory, on-premises Exchange, Group Policy, Microsoft SQL, and DNS troubleshooting.
  • Experience managing VMware ESXi and vSphere/vCenter; other hypervisors is a plus.
  • Strong experience with Cisco Meraki setup, management, and network configuration.
  • Working knowledge of VLANs, firewall configuration, and subnetting.
  • Familiarity with Single Sign-On and MFA implementation; OneLogin and DUO are a plus.
  • Technology-related Bachelor's or Associate's degree, or equivalent IT experience.
  • Travel to customer sites may be required.
  • Valid driver's license and reliable transportation required.
  • Must be able to pass state and federal background checks.
  • Must be comfortable working in a security-conscious managed services environment.
  • Visa sponsorship is not available for U.S.-based H1B candidates.

Benefits

  • Medical, dental, and vision coverage.
  • 401(k) program.
  • Paid time off.
  • Floating holidays.
  • Paid holidays.
  • Growth and development opportunities.
  • Flexible, supportive culture focused on personal and professional goals.

Interested in this position?

Apply directly on the company website

Apply Now

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