(Remote) Order Management Specialist - #35091

3 hours, 9 minutes ago
Contract
Mid Level
Sales and Business Development
Recruitment & Search Agency - Headhunter in the Philippines

Recruitment & Search Agency - Headhunter in the Philippines

Manila Recruitment is a top recruitment agency in the Philippines, offering hiring solutions for executive search, IT, developers, managers, and specialized roles. With a database of over 250,000 candidates, we provide innovative headhunting services a...

Professional Services
11-50
Founded 2010

Description

  • Coordinate the end-to-end delivery of multiple projects through the WIP process.
  • Review jobs and orders for completeness, accuracy, proper artwork formatting, delivery timelines, and acceptable margins.
  • Create and submit purchase orders to vendors and obtain order acknowledgements, production timelines, and estimated ship dates.
  • Follow up with stakeholders on proof approvals to move orders into production quickly.
  • Track shipping status, confirm tracking information, and manage delivery updates through completion.
  • Resolve client issues, vendor errors, shipping discrepancies, and other order-related problems.
  • Monitor dashboards and job issue trackers daily, keeping outstanding items at zero by end of day.
  • Schedule follow-up dates for special action orders and proactively identify, communicate, and escalate delays or risks.
  • Calculate shipping charges and move jobs into Delivered status for invoicing once freight is confirmed.
  • Participate in weekly and monthly sales meetings, bi-monthly vendor meetings, and scheduled staff meetings.

Requirements

  • At least 3 years of strong order coordination or order management experience.
  • Excellent verbal and written communication skills.
  • Strong troubleshooting and problem-solving abilities.
  • Ability to understand and empathize with customer needs.
  • Familiarity with CRM systems and practices.
  • Ability to handle difficult customers and high-stress situations.
  • Gritty, adaptable, and open to feedback.
  • Must be available for a Monday through Friday schedule from 10 PM to 7 AM Manila Time.
  • Independent contractor employment type.
  • Remote work arrangement.
  • Experience in branding solutions, uniforms, costumes, custom manufacturing, or 3PL is preferred.

Interested in this position?

Apply directly on the company website

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