IT Support Engineer (Remote)

1 week, 2 days ago
Full-time
Mid Level
DevOps and Infrastructure
Recruitment & Search Agency - Headhunter in the Philippines

Recruitment & Search Agency - Headhunter in the Philippines

Manila Recruitment is a top recruitment agency in the Philippines, offering hiring solutions for executive search, IT, developers, managers, and specialized roles. With a database of over 250,000 candidates, we provide innovative headhunting services a...

Professional Services
11-50
Founded 2010

Description

  • Resolve customer IT issues and queries as they arise.
  • Collaborate with the helpdesk team to address and escalate issues.
  • Maintain clear and effective communication with customers throughout support interactions.
  • Participate in projects as needed to support business and IT initiatives.
  • Create and maintain IT systems documentation when required.
  • Work as a professional team member within the helpdesk function.
  • Engage continuously in professional development.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent industry experience.
  • 3+ years of experience in a similar IT support environment.
  • Proficiency in Active Directory and Azure Active Directory.
  • Experience with Microsoft Intune, Windows Server, and Windows desktop operating systems.
  • Strong knowledge of Microsoft 365 administration.
  • Skilled in network and firewall troubleshooting.
  • Excellent understanding of email routing and related protocols.
  • Experience with scripting for automation, including PowerShell and Batch scripting (advantageous).
  • Proficiency with virtualization technologies such as VMware and Hyper-V (advantageous).
  • Familiarity with backup solutions, including Veeam and Zerto, and relevant certifications such as Microsoft 365 Certified: Administrator Expert or Microsoft Certified: Azure Administrator (advantageous).

Interested in this position?

Apply directly on the company website

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