IT Support Engineer (Remote)

2 months, 3 weeks ago
Full-time
Mid Level
DevOps and Infrastructure
Recruitment & Search Agency - Headhunter in the Philippines

Recruitment & Search Agency - Headhunter in the Philippines

Manila Recruitment is a top recruitment agency in the Philippines, offering hiring solutions for executive search, IT, developers, managers, and specialized roles. With a database of over 250,000 candidates, we provide innovative headhunting services a...

Professional Services
11-50
Founded 2010

Description

  • Resolve customer IT issues and queries as they arise.
  • Collaborate with the helpdesk team to address and escalate issues.
  • Maintain clear and effective communication with customers throughout support interactions.
  • Participate in projects as needed to support business and IT initiatives.
  • Create and maintain IT systems documentation when required.
  • Work as a professional team member within the helpdesk function.
  • Engage continuously in professional development.

Requirements

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent industry experience.
  • 3+ years of experience in a similar IT support environment.
  • Proficiency in Active Directory and Azure Active Directory.
  • Experience with Microsoft Intune, Windows Server, and Windows desktop operating systems.
  • Strong knowledge of Microsoft 365 administration.
  • Skilled in network and firewall troubleshooting.
  • Excellent understanding of email routing and related protocols.
  • Experience with scripting for automation, including PowerShell and Batch scripting (advantageous).
  • Proficiency with virtualization technologies such as VMware and Hyper-V (advantageous).
  • Familiarity with backup solutions, including Veeam and Zerto, and relevant certifications such as Microsoft 365 Certified: Administrator Expert or Microsoft Certified: Azure Administrator (advantageous).

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Level 1/2 Support Technician

DistantJob - Remote Recruitment Agency 51-250 Internet Software & Services

A Level 1/2 Support Technician at a growing managed services provider supports small and mid-sized business clients by resolving technical issues, maintaining communication, and keeping their technology environments running smoothly.

Active Directory DNS Windows Server
3 hours, 12 minutes ago

Middle Support Engineer (Node.js)

MasterBorn Group 51-250 Internet Software & Services

Support Engineer at a software services company, working with the US-based Payments.ai client to troubleshoot and improve scalable Node.js web applications and cloud infrastructure during 14:00–22:00 CET/CEST hours.

Agile AWS AWS SES Azure Docker Express.js Git GitHub GitHub Actions JavaScript JIRA Knex MongoDB Node.js PostgreSQL PowerShell Python React Redis Scrum Sequelize Serverless Snowflake Solid.js SQL TypeScript
3 hours, 42 minutes ago

Software Engineer I - AssureHire (Go)

Mitratech 1K-5K Professional Services

Mitratech is hiring a remote Software Engineer I for AssureHire, its employment-screening platform, to resolve customer technical escalations and deliver production fixes across Ruby on Rails and Go backend systems.

Go PostgreSQL Python Ruby on Rails Secrets Management SQL
3 hours, 42 minutes ago

Search Engineer, Technical Support

Lucidworks 51-250 Internet Software & Services

Lucidworks is hiring a fully remote Search Engineer for its Technical Support team to support U.S. government customers, resolve Lucidworks Fusion and search-platform issues, and relay customer insights to Engineering and Product.

Apache Spark AWS Azure Docker Elasticsearch Generative AI GitHub Grafana Helm Java JIRA Kafka Kubernetes Machine Learning OpenSearch Perl Python Ruby Salesforce
3 hours, 42 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers