Customer Service Advisor - #35226

3 weeks, 1 day ago
Full-time
Junior
Customer and Technical Support
Recruitment & Search Agency - Headhunter in the Philippines

Recruitment & Search Agency - Headhunter in the Philippines

Manila Recruitment is a top recruitment agency in the Philippines, offering hiring solutions for executive search, IT, developers, managers, and specialized roles. With a database of over 250,000 candidates, we provide innovative headhunting services a...

Professional Services
11-50
Founded 2010

Description

  • Register appliance warranties and verify customer and product information across relevant systems.
  • Process customer returns and create replacement or resend orders in line with company procedures.
  • Reconcile returned products against system records and investigate transaction discrepancies.
  • Liaise with customers, retailers, couriers, and internal teams to resolve return and replacement queries.
  • Handle enquiries through email, live chat, and other communication channels.
  • Provide accurate updates on warranty registrations, returns, and replacement orders.
  • Maintain complete customer, returns, and reconciliation records in accordance with data protection requirements.
  • Meet agreed quality, productivity, service-level, and case-closure standards.
  • Escalate complex warranty issues, unexplained variances, and recurring problems to management.
  • Support the wider customer service team with administrative tasks.

Requirements

  • High school education or completion of a vocational course.
  • 1–3 years of experience in customer service or an administrative role.
  • Experience with Freshdesk, Zendesk, or similar ticketing software is highly desirable.
  • Good written and verbal communication skills.
  • Strong attention to detail and accuracy.
  • Ability to manage multiple tasks, prioritize workload, and meet deadlines.
  • Competence with Microsoft Office, particularly Outlook and Excel.
  • Ability to work independently and follow established processes.
  • Experience with returns, replacements, warranty registrations, CRM systems, contact centers, logistics, order processing, supplier coordination, or supply-chain operations is preferred.
  • Customer-focused, reliable, organized, adaptable, and able to work effectively in a fast-paced team environment.

Benefits

  • Fully remote work setup.
  • Full-time Monday–Friday schedule, 8:00 AM–4:00 PM UK time, including a one-hour break.

Interested in this position?

Apply directly on the company website

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