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Cloud Support Technician - Talent Pipeline (Remote - US)

5 months, 4 weeks ago
United States
Full-time
Entry Level
Technical Support Engineer
DevOps and Infrastructure
Azure Linux
Apply Now
Atmosera

Atmosera

Atmosera is a trusted global cloud partner offering Azure managed cloud services with a focus on security and compliance for critical business applications worldwide.

IT Services
51-250
Founded 1995
View All Jobs 14

Description

  • Monitor, analyze, and resolve incidents in customer infrastructure running in Azure.
  • Triage telemetry alerts and take action on incoming alert notifications.
  • Install, configure, and administer customer systems in Azure.
  • Troubleshoot and resolve issues related to virtual servers and network environments.
  • Escalate complex cases to Tier-2 and Tier-3 support when needed.
  • Review and document systems, processes, and procedures to maintain the knowledge base.
  • Promote best practices to improve operational processes and support quality.
  • Communicate technical issues and resolutions to clients in clear, business-friendly terms.
  • Provide regular status updates through email, ticketing systems, and phone calls.
  • Collaborate with team members and customers to identify and resolve IT problems.

Requirements

  • Previous experience in a help desk, service desk support, or systems administration role.
  • Basic understanding of operating systems, including Windows and Linux.
  • Familiarity with virtual servers and networking concepts.
  • Ability to review technical logs and triage telemetry alerts.
  • Experience supporting virtual servers and troubleshooting network issues is a plus.
  • Experience in a 24x7 managed services, hosted service company, or Network Operations Center environment is a plus.
  • Strong problem-solving and analytical skills.
  • Excellent verbal and written communication skills.
  • Ability to explain technical concepts to non-technical audiences.
  • Strong customer service orientation and ability to work collaboratively in a fast-paced environment.

Benefits

  • Competitive salary of $50,000 - $60,000 per year.
  • One-time cash bonus for successful completion of an approved technical certification.
  • Company-paid exam fees for approved certifications via voucher or reimbursement.
  • 100% employer-paid health, vision, and dental insurance for employees.
  • Company-paid life, AD&D, short-term disability, and long-term disability insurance.
  • Three weeks of paid time off.
  • 11 paid holidays each year.
  • Paid community service leave.
  • 401(k) plan with 100% company match on contributions up to 4% of salary.
  • Performance-based compensation with bonus potential.
  • Remote work from home in the U.S., with the option to work from a local U.S. office if available.

Interested in this position?

Apply directly on the company website

Apply Now

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