Dispatcher 4 - Remote - CA Only

1 month ago
Full-time
Mid Level
Customer and Technical Support
Race Communications

Race Communications

Race Communications specializes in providing high-speed fiber optic internet services to both residential and business customers, leveraging its advanced FTTP technology to deliver faster and more reliable internet connectivity than major competitors.

Diversified Telecommunication Services
51-250
Founded 1994

Description

  • Oversee, maintain, and audit the Field Technician Gantt schedule for accuracy and alignment with operational priorities.
  • Ensure proper task sequencing, technician assignments, and timeline integrity across scheduled work.
  • Identify, escalate, and resolve scheduling conflicts, risks, and constraints proactively.
  • Serve as a primary escalation point for complex or high-impact scheduling issues.
  • Act as a liaison between Dispatch, Field Supervisors, and Operations leadership to keep schedules ready for execution.
  • Receive incoming service requests and assign technicians based on skills, availability, and location.
  • Monitor technician status and adjust schedules to maintain service commitments.
  • Monitor active jobs to ensure timely completion and escalate risks to SLA compliance.
  • Maintain accurate scheduling documentation, reports, and status updates in CRM and dispatch systems.
  • Contribute to process improvements that increase scheduling efficiency, workflow accuracy, and field utilization.

Requirements

  • Eligible for U.S. employment without sponsorship.
  • Must be at least 18 years old.
  • High school diploma or GED required; equivalent education and experience may be considered.
  • 3–5 years of dispatch operations experience, preferably in the telecommunications industry.
  • 3–5 years of experience using Salesforce or equivalent CRM/dispatch systems.
  • Demonstrated understanding of dispatching best practices and field service coordination.
  • Geographical knowledge of service areas and ability to read maps.
  • Understanding of safety regulations and industry best practices related to field service operations.
  • Must be available to work nights, weekends, holidays, and overtime as required.
  • Ability to communicate effectively in English; Spanish proficiency is desirable.
  • Proficiency with MS Office applications including Teams, Word, Excel, and PowerPoint, plus teleconferencing applications.
  • Functional use of common office equipment, computers, and office software.

Benefits

  • $22–$26 USD per hour compensation.
  • 100% company-paid medical and dental benefits.
  • Free fiber internet service for employees living in the service area.
  • Comprehensive benefits package with PTO for vacation and sick time.
  • 11 paid holidays and paid birthdays.
  • 401(k) matching at 4%.
  • Remote work from home office, with telecommuting reimbursement according to policy.
  • Growth potential with promotions and new challenges.

Interested in this position?

Apply directly on the company website

Apply Now

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