Operation Manager, Logistics Product

1 hour, 35 minutes ago
Full-time
Lead
Project and Program Management
Quince

Quince

Quince challenges the notion that quality comes at a high price. They aim to provide products of equal or superior quality to luxury brands at significantly lower prices by eliminating middlemen and overseeing every aspect of production. Their goods ar...

Textiles, Apparel & Luxury Goods
51-250
Founded 2018
$64M raised

Description

  • Lead the daily operation and optimization of automated sorting systems, including cross-belt sorters, AMR fleets, and high-speed conveyors.
  • Manage day-to-day operations of the Hong Kong and South China warehouse and 3PL facilities.
  • Oversee the China-to-Hong Kong trucking network and international freight forwarding partners.
  • Partner with Product and Engineering to keep the WCS and WMS aligned with physical hardware.
  • Design and implement scalable SOPs for automated workflows, quality control, and exception handling.
  • Manage automation hardware vendors and maintenance teams to maintain critical equipment uptime.
  • Own operational KPIs such as Parcels Per Hour, Order-to-Manifest speed, and unit processing costs.
  • Ensure receiving, inbound processing, and outbound dispatch meet high operational standards.
  • Troubleshoot system bottlenecks and mechanical failures in real time.

Requirements

  • 10+ years of experience in logistics operations.
  • At least 3+ years of direct experience managing automated warehouse environments, such as automated sorting, robotics, or high-speed fulfillment centers.
  • Deep understanding of Warehouse Control Systems (WCS) and the mechanical logic of high-speed sorting technology.
  • Proven experience in South China-to-Hong Kong cross-border logistics and international freight forwarding.
  • Strong experience managing both 3PL vendor partners and on-site technical teams.
  • Hands-on problem-solving ability to troubleshoot operational or mechanical failures in real time.
  • Bilingual proficiency in English and Cantonese or Mandarin is required.
  • Must be a current resident of Hong Kong.

Benefits

  • Base salary range of $1 to $50 USD, depending on experience and location.
  • Bonus may be provided for eligible roles.
  • Equity may be provided for eligible roles.
  • Opportunity to work with a mission-driven team reshaping retail.
  • Chance to contribute to sustainable, accessible products and operations.
  • Equal employment opportunity and a commitment to non-discrimination.
  • Reasonable accommodations available for qualified individuals with disabilities.
  • Employment is contingent on successful completion of a background check.

Interested in this position?

Apply directly on the company website

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