Senior UX Researcher

11 hours, 45 minutes ago
Full-time
Senior
Design and User Experience
Pulse Labs

Pulse Labs

Pulse Labs revolutionizes UX research with authentic consumer data and cutting-edge technology, empowering decision-making with data-driven solutions for voice technology and behavioral tracking.

IT Services
11-50
Founded 2017
$3M raised

Description

  • Lead and execute qualitative research projects with little to no oversight, ensuring strong methodology and analysis.
  • Work with customers to plan research projects based on requirements, timelines, and business goals.
  • Support customers throughout research planning, execution, and delivery, including presenting findings to senior leaders.
  • Create research deliverables such as toplines, scorecards, executive summaries, final reports, and slide decks.
  • Analyze participant videos, transcripts, surveys, and related data to generate findings and recommendations.
  • Mentor and coach analysts and junior researchers, and potentially manage one or more analysts.
  • Partner with Panel and Research Operations teams to keep projects on track and ensure data quality.
  • Collaborate with senior leaders to improve internal processes using insights from research work.
  • Provide feedback to Design and Engineering teams to help improve internal tools and platforms.

Requirements

  • 7+ years of experience in a qualitative research role in a detail-oriented research operations environment.
  • Expertise in data collection, analysis, and interpretation.
  • Experience leading complex, multi-faceted research projects.
  • Knowledge of the end-to-end UX research lifecycle, including research methods and common analyses.
  • Proven ability to maintain strong relationships with customers, vendors, and team members.
  • High attention to detail with the ability to recognize patterns and anomalies in qualitative and/or quantitative data.
  • Comfort presenting research findings to senior-level stakeholders.
  • Strong ownership, transparency, self-direction, and detail-oriented work style.
  • Excellent written and verbal communication and analytical skills.
  • Proficiency with emerging technologies and software systems, including AI tools such as Gemini, NotebookLM, ChatGPT, and Claude.
  • Comfort working with Google Docs, Google Sheets, or similar tools.
  • Experience working in a rapid-response, ambiguous environment with analysts, researchers, and operations personnel.
  • Graduate degree in psychology, research methods, human-computer interaction, sociology, or a related field.
  • Preferred experience working at or with early- to mid-stage startups.
  • Preferred experience working at or with FAANG or other top tech companies.

Benefits

  • 100% full-time remote position based in the US.
  • Mostly US working hours.
  • Opportunity to work with top technology companies on next-generation mobile, smart home, and AI products.

Interested in this position?

Apply directly on the company website

Apply Now

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