RemoteLeaf Logo
Log in Sign up

CX Research Operations Coordinator

1 month, 2 weeks ago
Nigeria
Mid Level
Operations Specialist
Design and User Experience
CRM
Apply Now
Moniepoint

Moniepoint

Moniepoint offers a comprehensive payments, banking, and operations platform designed to support the growth of businesses and enhance financial accessibility for customers in emerging markets.

Diversified Financial Services
1K-5K
Founded 2015
View All Jobs 46

Description

  • Build and maintain a large, active, consented, and well-segmented participant panel across product areas and customer segments.
  • Design and operate participant recruitment pipelines across multiple sourcing channels while preserving granular panel segmentation.
  • Track panel health metrics, run re-engagement programs, manage annual re-consent cycles, and oversee participant onboarding, maintenance, and offboarding.
  • Manage scheduling for research sessions including interviews, usability tests, large-scale panels, and outbound research calls.
  • Send invitations, reminders, and confirmations, track attendance, manage rescheduling, and coordinate logistics for large-group sessions.
  • Manage the full incentive fulfillment lifecycle from session completion to reward disbursement.
  • Maintain accurate incentive ledgers, resolve fulfillment failures, and prepare incentive reconciliation reports for Finance.
  • Own and administer the research tooling stack, including participant management systems, survey platforms, research repositories, and communication tools.
  • Ensure researchers and specialists have proper access, training, and support, and act as the first point of contact for system issues.
  • Maintain customer satisfaction data, enforce NDPR and data protection compliance, process deletion requests, and uphold retention policies.
  • Improve research operations processes and tools and support onboarding of new researchers and specialists.

Requirements

  • Bachelor's degree in Business Administration, Information Management, Social Sciences, Statistics, or a related field.
  • 3+ years of experience in research operations, programme coordination, or operational management, preferably in a research, product, or technology organization.
  • Experience in qualitative and quantitative market, customer, or UX research.
  • Proven ability to conduct and analyze customer interviews, usability tests, diary studies, and surveys.
  • Demonstrable experience building and maintaining participant or customer panels.
  • Familiarity with financial technology or a regulated consumer product environment is preferred.
  • Strong process design and organizational skills with the ability to build sustainable systems rather than temporary workarounds.
  • Comfort working with data, tracking clean metrics, detecting anomalies, and generating Finance-ready reports independently.
  • Working knowledge of NDPR or equivalent data protection regulations, including consent management and right-to-erasure obligations.
  • Project management certification such as PMP or PRINCE2, and data protection or privacy compliance training such as NDPR or GDPR, are preferred.
  • Experience administering CRM or participant management platforms, survey tools, or contact centre systems is preferred.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Fast Affordable Solutions

Regulatory Specialist – Study Start-Up

Fast Affordable Solutions Professional Services

UniTriTeam is seeking a Regulatory Specialist – Study Start-Up to support a clinical research client with study activation and eRegulatory migration work.

Mexico Full-time Junior Operations Specialist
GCP HIPAA
1 day, 19 hours ago
Splitero

Senior Closer

Splitero 11-50 Banks

Splitero is hiring a Senior Closer to manage home equity investment closings and funding while coordinating a smooth, accurate experience for homeowners and transaction partners.

Anywhere Full-time Junior Operations Specialist
$85k-$85k
1 day, 19 hours ago
Super Technologies Pvt Ltd

CRM Operations Executive

Super Technologies Pvt Ltd 1-10 aviation & aerospace

Super is hiring a CRM Operations Executive to manage and optimize CRM and bonusing operations that support customer engagement across its sports, gaming, and fan experience platform.

Romania Full-time Mid Level Email Marketing Manager Operations Specialist
CRM Email Marketing Social Media Marketing
1 day, 19 hours ago
Latitude AI

Triage Engagement and Solutions (Contract)

Latitude AI 501-1000 information technology & services

Latitude AI is hiring a Triage Operations team member to support automated driving development for Ford vehicles by analyzing test data and improving operational workflows over a 12-month contract.

United States Contract Mid Level Customer Support Operations Specialist
$70k-$118k
Agile JIRA Looker Machine Learning Superset
1 day, 19 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers