Enterprise Application Administrator

2 weeks, 2 days ago
Full-time
Mid Level
Customer and Technical Support
Puck

Puck

Puck helps great teams find great teammates through employer branding, conversations, and authentic candidate engagement, using personalized automation to enhance the candidate experience and improve hiring metrics.

Internet Software & Services
1-10
Founded 2020

Description

  • Administer, monitor, and improve cloud-based enterprise applications with a focus on security, performance, and scalability.
  • Support the configuration, customization, and administration of Salesforce, including user management, data integrity, and security.
  • Manage Salesforce users, profiles, roles, permission sets, and access reviews.
  • Configure Salesforce using declarative tools such as Flows, workflows, validation rules, and approval processes.
  • Coordinate Salesforce releases, testing, and deployment of new features.
  • Provide Salesforce user training, onboarding, and ongoing support.
  • Respond to support tickets raised by internal stakeholders.
  • Participate in enterprise application selection, expansion, migration, and decommissioning projects.
  • Document processes, configurations, integrations, and support best practices.

Requirements

  • 2-4 years of experience administering and supporting enterprise applications and/or integrations.
  • At least 5 years of general IT experience.
  • Salesforce Administrator certification.
  • Experience administering Salesforce Lightning, including configuration, customization, user management, workflows, and reporting.
  • Strong understanding of cloud technologies and enterprise SaaS application management.
  • Knowledge of IT practices and experience implementing security measures for enterprise applications.
  • Hands-on experience with Salesforce automation tools such as Flows.
  • Experience creating and maintaining reports, dashboards, and analytics in Salesforce.
  • Ability to translate business requirements into scalable solutions.
  • Effective communication and interpersonal skills for collaborating with cross-functional teams and managing multiple stakeholder projects.
  • Experience with Health Cloud or the healthcare sector is preferred.
  • User support experience with enterprise applications such as Dialpad, Intercom, Zoom, or Jira is preferred.
  • Experience working with organizations with more than 500 users is preferred.

Benefits

  • Base salary of $80,000-$105,000 in local currency, depending on experience.
  • Free whole-body scans for each team member.
  • Comprehensive benefits package including health, dental, vision, and mental health coverage.
  • Flexible vacation policy.
  • Access for eligible Canadian employees to RRSP and TFSA retirement savings plans with immediate optional enrollment.
  • Opportunities for growth and career development.
  • Weekly team connection and social time.
  • The opportunity to contribute to preventative healthcare and improve people’s lives.

Interested in this position?

Apply directly on the company website

Apply Now

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