Clinical Risk Manager

1 month ago
Full-time
Senior
Operations
Puck

Puck

Puck helps great teams find great teammates through employer branding, conversations, and authentic candidate engagement, using personalized automation to enhance the candidate experience and improve hiring metrics.

Internet Software & Services
1-10
Founded 2020

Description

  • Own end-to-end triage and resolution of patient clinical complaints and tickets.
  • Determine escalation paths and route high-stakes issues to legal counsel, clinical leaders, radiology teams, or executives as needed.
  • Manage the organization’s engagement with the Patient Safety Organization and maintain protected documentation in the Patient Safety Evaluation System.
  • Conduct clinical root-cause analyses and incident investigations to identify and implement risk mitigation strategies.
  • Serve as the main point of contact for patient inquiries and support fair, balanced resolution of sensitive concerns.
  • Partner with clinicians and clinic staff to coach empathetic, transparent communication after incidents.
  • Champion the patient perspective in clinical quality improvement efforts and ensure feedback informs safer processes.
  • Document investigation findings, risk assessments, and corrective actions with legal oversight and confidentiality.
  • Perform chart audits and reviews of Nurse Practitioner consults to identify risk vulnerabilities and process gaps.
  • Analyze complaint and incident trends and present actionable reports to management.

Requirements

  • 5+ years of dedicated experience in clinical risk management within a healthcare setting.
  • Active Registered Nurse (RN) license or Juris Doctor (JD) required.
  • Experience with outpatient imaging or MRI services is highly valued.
  • Background in patient relations or healthcare conflict resolution.
  • Proven ability to de-escalate high-tension or emotionally charged situations.
  • Strong understanding of clinical risk protocols, medical-legal concepts, and Patient Safety and Quality Improvement Act / PSWP protections.
  • Excellent interpersonal, written, and remote communication skills.
  • Experience using video conferencing, Slack, Google Suite, and JIRA.
  • Willingness to obtain multi-state licensure as the company expands (preferred).
  • Dual JD and RN qualification is a major plus.

Benefits

  • Base salary of $100,000 to $115,000 USD annually, depending on experience and location.
  • Free whole-body scans for team members.
  • Flexible vacation policy.
  • Commuter Benefits Plan covering transit and parking costs.
  • 401(k) retirement savings plan for eligible employees.
  • Comprehensive health, dental, vision, and mental health coverage.
  • Growth opportunities and room to shape your career path.
  • Weekly team gatherings to connect and socialize.

Interested in this position?

Apply directly on the company website

Apply Now

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