Associate, IT End User Services

1 week, 3 days ago
Full-time
Junior
DevOps and Infrastructure
Puck

Puck

Puck helps great teams find great teammates through employer branding, conversations, and authentic candidate engagement, using personalized automation to enhance the candidate experience and improve hiring metrics.

Internet Software & Services
1-10
Founded 2020

Description

  • Provide advanced troubleshooting for Azure Virtual Desktop (AVD) issues, including user session management and configuration changes.
  • Handle complex user provisioning and access permissions across Active Directory and other identity management systems.
  • Conduct software installations and upgrades and manage patching schedules across user devices.
  • Troubleshoot mobile device management (MDM) issues for Windows, macOS, and mobile devices.
  • Perform system and network monitoring to identify and address potential issues proactively.
  • Collaborate with L1 support specialists to resolve escalated tickets and reduce time to resolution.
  • Participate in IT infrastructure upgrades and rollouts for new technologies.
  • Manage and troubleshoot email, Microsoft Teams, and telephony services to ensure consistent availability.

Requirements

  • 3+ years of experience in an IT help desk environment.
  • Strong foundation in customer service excellence.
  • In-depth knowledge of Azure Virtual Desktop (AVD) and user management tools such as Active Directory and Office 365.
  • Experience with AWS (Amazon Web Services) is essential.
  • Previous experience with Okta and Jira is preferred but not mandatory.
  • Experience with system monitoring tools and incident management processes.
  • Understanding of software deployment and patch management best practices.
  • Solid understanding of networking fundamentals, including DNS, DHCP, and IP configuration.
  • Knowledge of MDM solutions and advanced device management configurations.
  • Ability to write clear and concise IT documentation.
  • Excellent troubleshooting, communication, and interpersonal skills.
  • Ability to work under pressure and resolve escalated issues efficiently.

Benefits

  • Base salary range of $70,000 to $90,000 USD.
  • Annual bonus based on company and individual performance.
  • Generous benefits package.
  • Opportunity to work for a global reinsurance company backed by major institutional investors.

Interested in this position?

Apply directly on the company website

Apply Now

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