Director of Collections Strategies

5 months, 1 week ago
Full-time
Executive
Data Science and Analytics
Puck

Puck

Puck helps great teams find great teammates through employer branding, conversations, and authentic candidate engagement, using personalized automation to enhance the candidate experience and improve hiring metrics.

Internet Software & Services
1-10
Founded 2020

Description

  • Build and lead the collections strategy across personal loans and student loan refinance, with initial ownership of the personal loan program.
  • Design customer-first recovery strategies across the full delinquency lifecycle, including pre-default.
  • Select, manage, and hold third-party vendors accountable for performance.
  • Use data, testing, and cross-functional partnership to create a compliant and scalable collections operation.
  • Shape the long-term operating model for collections, including decisions on when to use vendors versus in-house capabilities.

Requirements

  • 10+ years of experience in consumer lending collections, servicing, or recoveries with significant ownership of strategy and execution.
  • Deep knowledge of collections operations, compliance, and vendor management.
  • Proven record of improving recovery outcomes while maintaining a strong customer experience.
  • Highly analytical and comfortable using data to guide decisions and optimize performance.
  • Strong cross-functional communication skills across Risk, Product, Operations, Legal, Compliance, and Data teams.
  • Experience in fintech, digital lending, or a customer-oriented bank is preferred.
  • Familiarity with student loans, personal loans, or unsecured installment lending is preferred.
  • Experience building or modernizing a collections function from the ground up is preferred.
  • Role must be based in the US.

Benefits

  • Health, dental, and vision benefits plus savings plans.
  • Mac computers and a work-from-home stipend for home office setup.
  • Monthly internet and phone reimbursement.
  • Employee Stock Purchase Plan and Restricted Stock Units (RSUs).
  • 401(k) plan with company match.
  • Robust tuition reimbursement program.
  • $1,000 travel perk on each Earnie-versary.
  • Competitive annual PTO and competitive parental leave.

Interested in this position?

Apply directly on the company website

Apply Now

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