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Customer Success Manager - Healthcare (ROI Services)

15 hours, 49 minutes ago
United States
Full-time
Senior
Customer Success Manager
Project and Program Management
Apply Now
Provider1st

Provider1st

Provider1st is a healthcare platform dedicated to reducing administrative burdens for providers and ensuring proper reimbursement. By centralizing incentives and action items for all payers and patients, Provider1st enables providers to focus on patien...

Health Care Providers & Services
251-1K
Founded 2005
View All Jobs 2

Description

  • Own the end-to-end customer lifecycle, with equal focus on onboarding, implementation, and ongoing customer success.
  • Lead onboarding and implementation for new clients to ensure smooth transitions, timely go-lives, and strong early adoption.
  • Serve as the primary point of contact for client stakeholders and build trusted relationships.
  • Drive customer engagement, satisfaction, retention, and renewal performance across the portfolio.
  • Partner cross-functionally with Sales, Operations, and Support to deliver a seamless customer experience.
  • Provide consultative guidance by understanding client workflows and aligning Provider1st solutions to customer goals.
  • Identify opportunities for expansion through increased adoption of services.
  • Monitor customer performance and proactively address risks.
  • Contribute to process improvements and best practices as the Customer Success function scales.

Requirements

  • 5+ years of relevant experience, including 2+ years focused on strategic customer-facing work.
  • Ability to understand customer goals and strategies to provide consultative solutions.
  • Ability to manage and influence through persuasion, negotiation, and consensus building.
  • Entrepreneurial, self-sufficient, and self-driven approach.
  • Comfort making decisions under uncertainty.
  • Strong attention to detail with a bias toward action.
  • Strong empathy for customers and a passion for revenue expansion and growth.
  • Analytical and process-oriented mindset.
  • Strong understanding of value drivers in recurring revenue business models.
  • Robust project management and client management skills.
  • Enthusiastic and creative, with the ability to inspire others.
  • Excellent communication and presentation skills.
  • Passion for building a business that transforms the healthcare industry.
  • Experience with sales and post-sales is preferred but not required.

Benefits

  • Competitive salary range plus annual performance-based bonus.
  • Opportunity to make a meaningful impact on the business and the customers served.
  • Collaborative, mission-driven culture with strong growth and career development opportunities.
  • Remote-friendly work environment.
  • Comprehensive Medical, Dental, Vision, and Life Insurance coverage.

Interested in this position?

Apply directly on the company website

Apply Now

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