Automotive (Mechanical) Claims Adjuster

3 hours, 33 minutes ago
Full-time
Junior
Customer and Technical Support
Protective Life

Protective Life

Protective Life Insurance Company offers financial security through insurance and investment products, serving people and protecting families for over a century.

Insurance
1K-5K
Founded 1907

Description

  • Handle a large volume of claims calls and open new claims.
  • Collect, review, and verify claim documents and requirements.
  • Answer customer questions about contract coverage and claim status.
  • Request additional information such as photos or inspections before authorizing claims.
  • Review claims assigned to personal queues and manage follow-up communication.
  • Handle escalated cases, disputes, and complaints effectively.
  • Ensure authorized claims are approved by the appropriate parties before authorization.
  • Maintain claims handling quality, performance metrics, and adherence standards.
  • Work independently while providing exceptional customer service and administrative support.
  • Maintain professional knowledge and follow coaching and development plans.

Requirements

  • High school diploma or GED.
  • Automotive technical degree or equivalent combination of technical knowledge and work experience preferred.
  • Experience as an automotive technician, service advisor, or in automotive parts.
  • 3+ years of experience handling automotive claims for an automotive warranty company preferred.
  • 3+ years of experience in an automotive dealership or repair facility as a technician and/or service drive advisor preferred.
  • ASE Certification is a plus.
  • 3 years of experience in mechanical inspections preferred.
  • 3 years of experience as an Automotive Technician preferred.
  • Ability to type at least 30 WPM with accuracy.
  • Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and other specialized software applications.

Benefits

  • Comprehensive health, dental, and vision insurance.
  • Mental health benefits and an employee assistance program.
  • Paid time off, paid parental leave, short-term disability, and a cultural observance day.
  • 401(k) plan with company matching.
  • Pension plan.
  • Contributions to healthcare accounts.
  • ProHealth Rewards wellness platform with cash rewards.

Interested in this position?

Apply directly on the company website

Apply Now

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