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Field Support Representative - New Jersey

2 hours, 7 minutes ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Apply Now
PROCEPT BioRobotics

PROCEPT BioRobotics

PROCEPT BioRobotics specializes in advanced robotic treatments for men's health, particularly through its innovative Aquablation therapy, which utilizes ultrasound guidance and robotic assistance to provide a waterjet treatment for benign prostatic hyp...

Health Care Providers & Services
251-1K
Founded 2009
$645M raised
View All Jobs 25

Description

  • Install, inspect, troubleshoot, and calibrate biomedical equipment at customer sites.
  • Perform preventive maintenance, repairs, upgrades, disassembly, and replacement of equipment components.
  • Diagnose equipment problems and determine appropriate service solutions.
  • Update field service records to track customer configurations, parts inventory, warranty returns, and service trends.
  • Record potential complaints, relay customer feedback, and report recurring issues or trends.
  • Maintain and improve service documentation, procedures, processes, and knowledgebase content.
  • Monitor customer critical success factors and recommend improvements.
  • Collaborate with R&D, Manufacturing, QA, Sales, Clinical, and Marketing teams in the field and in-house.
  • Train PROCEPT personnel and distributors on correct equipment operation and servicing.
  • Provide remote technical support to customers and internal field personnel.
  • Comply with federal, state, local, and company quality/regulatory requirements.

Requirements

  • Must reside in or within 1 hour of the New Jersey International Airport area.
  • Ability to travel up to 75% of the time.
  • Minimum 2+ years of relevant experience.
  • Associate’s degree required.
  • Experience in life sciences, healthcare, or a regulated FDA environment is preferred.
  • Previous startup experience is preferred.
  • Ability to analyze operations and perform quality control analysis.
  • Strong complex problem-solving and critical-thinking skills.
  • Ability to read, write, and comprehend complex instructions, procedures, correspondence, and training materials.
  • Ability to communicate clearly and professionally with customers, hospital staff, and cross-functional teams in stressful situations.
  • Exceptional drive and dedication to deliver strong customer outcomes.
  • Must be a citizen or permanent resident for work authorization.

Benefits

  • Base pay of $39.67–$46.67 per hour.
  • 10% annual bonus.
  • RSUs offered at offer.
  • Flexible time off.
  • Full medical coverage.
  • Wellness programs and on-site gym.
  • 401(k) plan with employer match.
  • Short-term and long-term disability coverage, basic life insurance, paid parental leave, and paid holidays.

Interested in this position?

Apply directly on the company website

Apply Now

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