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Operations Lead (Remote)

2 months ago
United States, Philippines
Full-time
Lead
Operations Manager
Operations
Apply Now
Prime System Solutions

Prime System Solutions

Prime System Solutions delivers tailored IT Solutions and Support to help businesses grow, streamline operations, and scale with confidence across industries.

Internet Software & Services
View All Jobs 35

Description

  • Lead and optimize day-to-day operations to ensure efficient, high-quality service delivery.
  • Drive execution of key initiatives aligned with overall business goals.
  • Partner with cross-functional teams, including Operations, HR, and Support, to keep work running smoothly.
  • Build and manage customer relationships to ensure positive experiences and timely issue resolution.
  • Work with global stakeholders to maintain alignment and consistency across regions.
  • Track performance using KPIs and metrics and translate insights into actionable improvements.
  • Support budgeting, cost management, and overall operational efficiency.
  • Ensure compliance with company policies and workplace regulations and support audits when needed.
  • Provide guidance on employee-related matters, including performance, engagement, and escalations.
  • Identify gaps, risks, and opportunities and improve processes, workflows, SOPs, and team structures.

Requirements

  • Proven experience in operations leadership or a similar senior role.
  • Strong background in operations, stakeholder management, and team leadership.
  • Hands-on experience managing service delivery, workforce planning, and performance.
  • Comfortable working with global teams and stakeholders across time zones.
  • Strong problem-solving ability and comfort navigating ambiguity and making sound decisions.
  • Experience with process improvement, KPI tracking, and operational reporting.
  • Exposure to budgeting, cost management, or P&L is a plus.
  • Familiarity with HR processes, employee relations, and workplace compliance.
  • Experience with HRIS, ATS, or workforce management platforms is an advantage.
  • Excellent communication skills with the ability to influence and collaborate across teams.

Benefits

  • 100% remote work with flexibility to work from anywhere.
  • Paid leave starting upon regularization.
  • HMO benefits with comprehensive healthcare coverage upon regularization.
  • Government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.
  • Full-time employment status, not an independent contractor arrangement.
  • Background check completed before the job offer stage.
  • Fun, collaborative, and dynamic team culture.

Interested in this position?

Apply directly on the company website

Apply Now

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