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Client Onboarding Engineer (MSP)

1 month, 1 week ago
South Africa
Full-time
Junior
Implementation Engineer
Customer and Technical Support
AWS Azure DNS SIEM SOC
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Prime System Solutions

Prime System Solutions

Prime System Solutions delivers tailored IT Solutions and Support to help businesses grow, streamline operations, and scale with confidence across industries.

Internet Software & Services
View All Jobs 31

Description

  • Communicate with internal teams, project managers, onboarding leads, and client contacts to keep transitions aligned and on track.
  • Participate in handoff meetings to ensure service desk readiness and continuity of support.
  • Collaborate with new IT providers during client offboarding and transition activities.
  • Use diagnostic and discovery tools to assess client environments and document infrastructure, security posture, and workflows.
  • Update and maintain standardized onboarding and operational documentation, including workstation build and onboarding/offboarding checklists.
  • Identify service gaps between legacy managed service plans and target standardized offerings.
  • Deploy and configure managed services tools such as EDR, SOC/SIEM, web and DNS protection, monitoring tools, backup agents, Microsoft 365, Microsoft Defender, Mimecast, RMM platforms, and ConnectWise PSA.
  • Manage service and project tickets with timely updates and follow-through.
  • Coordinate with vendors on behalf of customers to resolve technical issues.
  • Ensure deployed tools and process changes do not disrupt client productivity or operational integrity.

Requirements

  • At least 1 year of experience in an MSP (Managed Service Provider) environment.
  • Hands-on experience with email security and threat protection tools.
  • Hands-on experience with MFA tools and MDM solutions.
  • Hands-on experience deploying SIEM/SOC sensors and antivirus/EDR tools.
  • Experience with RMM platforms such as Kaseya VSA and Datto RMM.
  • Demonstrated ability to implement Microsoft Defender email security.
  • Strong understanding of Microsoft 365 services, Azure AD/Entra ID, DNS, and Group Policy.
  • Basic knowledge of networking, servers, wireless, and firewall technologies.
  • Experience with virtualization platforms such as VMware, Hyper-V, AWS, or Azure.
  • Preferred experience with Dark Web Monitoring tools such as ID Agent, Cisco Umbrella, DUO MFA, SentinelOne EDR, and client migration or service plan transition work.

Interested in this position?

Apply directly on the company website

Apply Now

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