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Sr. Director of Operations

1 week ago
United States
Full-time
Lead
Operations Manager
Product Management
Apply Now
PracticeTek

PracticeTek

PracticeTek is an innovative software and services company empowering healthcare clinics in the retail healthcare market with solutions that enhance patient experiences and streamline clinic operations.

Health Care Providers & Services
51-250
Founded 2020
View All Jobs 10

Description

  • Lead operational strategy and execution for the Dental/Ortho segment, translating business objectives into scalable operating plans, resource strategies, performance metrics, and quarterly priorities.
  • Build and optimize operating systems across Customer Success, Support, Implementation, Sales, and Marketing to improve customer experience, efficiency, retention, and profitability.
  • Partner with Product and Engineering leaders to prioritize customer-driven roadmap initiatives and support release readiness, platform enhancements, migrations, and integrations.
  • Establish and manage forecasting, KPI reviews, planning processes, and executive reporting to support accountability and decision-making.
  • Develop high-performing leaders and teams while fostering a culture of customer focus, operational excellence, continuous improvement, and data-driven decision-making.
  • Support revenue retention, growth, and profitability across the Dental/Ortho portfolio.
  • Improve customer health outcomes, including retention, customer satisfaction, implementation performance, and support results.
  • Drive operational efficiency through process standardization, automation, and reduction of bottlenecks.
  • Ensure quarterly business objectives and strategic initiative milestones are delivered on time.
  • Develop leadership talent and sustain performance across cross-functional teams supporting the segment.

Requirements

  • 10+ years of progressive leadership experience in operations, business operations, or service delivery within B2B SaaS, healthcare technology, dental technology, or similarly complex software environments.
  • Demonstrated success partnering across Sales, Marketing, Customer Success, Support, Implementation, Product, and Engineering to drive business and customer outcomes.
  • Proven experience building scalable operating models, including KPI frameworks, forecasting processes, business reviews, operational playbooks, and performance management systems.
  • Strong leadership experience developing managers and building high-performing, accountable teams in fast-paced growth environments.
  • Excellent strategic planning, communication, and stakeholder management skills with the ability to influence executive leaders and drive alignment across functions.
  • Preferred experience supporting orthodontic, dental practice, or dental laboratory workflows.
  • Preferred experience managing multi-product software portfolios and product positioning initiatives.
  • Preferred experience leading platform migrations, system consolidations, or post-acquisition integrations.
  • Preferred familiarity with healthcare data privacy, security, and compliance considerations.
  • Preferred experience operating within complex organizations with legacy systems or multiple acquired products.

Benefits

  • Comprehensive health, dental, and vision coverage options.
  • Wellness benefits supporting lifestyle, behavioral health, and overall wellbeing.
  • Flexible paid time off, sick time, and 10 company-paid holidays.
  • 401(k) plan with company match.
  • Eligible for additional compensation such as bonuses or equity, as applicable.
  • Remote work location.

Interested in this position?

Apply directly on the company website

Apply Now

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