Customer Support Specialist I - Payments

8 hours, 54 minutes ago
Full-time
Junior
Customer and Technical Support
PracticeTek

PracticeTek

PracticeTek is an innovative software and services company empowering healthcare clinics in the retail healthcare market with solutions that enhance patient experiences and streamline clinic operations.

Health Care Providers & Services
51-250
Founded 2020

Description

  • Lead and execute TopsPay Premier onboarding projects from start to finish.
  • Manage TopsPay Premier accounts and uphold service standards.
  • Deliver 1:1 and group online training for Premier and TopsPay services to new and existing clients.
  • Support the training team by helping develop new team members’ software proficiency.
  • Assist the cross-functional services team with new client service activation and configuration.
  • Create training documentation, curriculum, and videos for TopsPay Premier.
  • Review client data and provide recommendations to improve workflows.
  • Cross-sell integrated services and escalate feature requests as needed.
  • Collaborate with cross-functional teams to support new training initiatives.
  • Work with leaders to improve onboarding workflows, efficiency, and customer experience.
  • Travel occasionally to tradeshows, events, or on-site customer onboarding as needed.

Requirements

  • Bachelor’s degree preferred, or an equivalent combination of education and work experience.
  • 2+ years of orthodontic experience preferred.
  • 2+ years of experience with SaaS platforms preferred.
  • 2+ years of experience with dental software customer support preferred.
  • Ability to train others and transfer knowledge effectively.
  • Strong team-player mindset with an excellent work ethic.
  • Ability to work remotely with a remote team.
  • Self-motivated with a strong desire to grow as a leader.
  • Ability to build open, trustworthy relationships with leaders, customers, vendors, and senior leadership.
  • Action-oriented with a strong sense of urgency and a proactive approach to overcoming obstacles.
  • Strong documentation skills with the ability to create clear, accurate, and organized records and process notes.

Benefits

  • Compensation expected to range from $35,000 to $55,000.
  • Eligible for health, dental, and vision insurance.
  • Flexible paid time off, sick time, and 10 company-paid holidays.
  • 401(k) plan with company match.
  • May be eligible for additional compensation such as bonuses or equity.
  • Wellness benefits supporting lifestyle, behavioral health, and overall wellbeing.
  • Inclusive workplace with equal opportunity employment protections.

Interested in this position?

Apply directly on the company website

Apply Now

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