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Customer Education Content Specialist

3 hours, 58 minutes ago
United States
Full-time
Mid Level
Instructional Designer
Technical Writing and Documentation
Apply Now
PracticeTek

PracticeTek

PracticeTek is an innovative software and services company empowering healthcare clinics in the retail healthcare market with solutions that enhance patient experiences and streamline clinic operations.

Health Care Providers & Services
51-250
Founded 2020
View All Jobs 8

Description

  • Develop clear and user-friendly knowledge base articles that help customers solve problems independently.
  • Audit and improve existing knowledge base content for accuracy, completeness, and usability.
  • Translate complex product functionality into simple, actionable guidance for healthcare users.
  • Partner with Product and Support teams to identify content gaps and prioritize new content creation.
  • Create high-quality educational videos, including product walkthroughs, tutorials, and feature highlights.
  • Own the end-to-end video production process, including scripting, storyboarding, recording, and editing.
  • Design engaging learning experiences that combine visuals, narration, and storytelling to improve comprehension.
  • Ensure educational content is accessible, engaging, and aligned with brand standards.
  • Track content performance and engagement metrics, including views, completion rates, deflection, and adoption impact.
  • Continuously iterate on content based on customer feedback, support trends, and product changes.

Requirements

  • Strong experience in healthcare environments, such as clinical workflows, EHRs, or healthcare SaaS, preferred.
  • Background in education, instructional design, or training.
  • Proven experience creating knowledge base content and educational materials.
  • Hands-on experience with video creation tools, including recording, editing, screen capture, and scripting.
  • Exceptional written and verbal communication skills.
  • Strong storytelling ability with a focus on clarity and engagement.
  • Ability to simplify complex concepts into easy-to-understand content.
  • Experience working cross-functionally with Product, Support, or Customer Success teams.
  • Detail-oriented with a passion for accuracy, usability, and continuous improvement.

Benefits

  • Base salary range of $65,000 to $80,000.
  • Health, dental, and vision insurance.
  • Paid time off.
  • 401(k) with company match.
  • Eligibility for additional compensation such as bonuses or equity, as applicable.

Interested in this position?

Apply directly on the company website

Apply Now

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