US Operations Coordinator - Direct Injection

21 hours, 47 minutes ago
Junior
Customer and Technical Support
Portless

Portless

Portless is a direct fulfillment platform and third-party logistics (3PL) provider based in Shenzhen, China. It specializes in helping eCommerce brands ship orders directly from Asian manufacturing hubs to customers worldwide. By operating a 170,000 sq. ft. fulfillment center near factories, Portless significantly reduces lead times to as little as 5-6 days, offering a domestic-like experience for international shipments. The company provides a range of services, including direct fulfillment with local packaging and custom branding, and delivers to over 55 countries using domestic last-mile carriers. Portless integrates seamlessly with eCommerce platforms like Shopify and WooCommerce, and offers features such as tariff deferment guidance and high pick-and-pack accuracy. With no minimum order requirements, Portless supports brands in scaling efficiently by fulfilling actual demand post-production. The company has shipped 2.9 million packages globally and is recognized for its innovative approach to logistics, helping midmarket DTC brands expand internationally.

logistics & supply chain
11-50
$18M raised

Description

  • Track inbound flights and pre-alerts daily, and confirm recovery timing and ULD breakdown with airport ground handling agents after arrival.
  • Coordinate with the US customs broker to ensure entry documents are complete, filed on time, and cleared through holds and exams.
  • Manage handoff to the US ground handler for airport recovery, sortation, and linehaul to last-mile induction points.
  • Confirm inductions with last-mile carriers, reconcile manifests against scans, and flag missing or short-shipped freight immediately.
  • Own exception management for the US leg, including flight delays, customs holds, damaged pieces, mis-sorts, and missing freight.
  • Run a structured daily handover with the China-based operations team to prevent gaps between time zones.
  • Keep shipment milestones current in internal systems and contribute to SLA and vendor performance reporting.
  • Turn recurring issues into operational documentation such as customs-hold playbooks, escalation paths, and vendor contact trees.

Requirements

  • 1–3 years of experience in airfreight operations, freight forwarding, customs brokerage, or airline/ground-handler cargo operations.
  • Strong recent graduates with relevant internships will also be considered.
  • Working knowledge of air cargo fundamentals, including MAWB/HAWB, ULDs, and freight recovery.
  • Ideally familiar with the US customs entry flow, including entry types, holds, and exams.
  • Exceptional written communication for fast, precise vendor and teammate updates across time zones.
  • Highly organized and able to track many shipments across multiple parties at once.
  • Comfortable working in spreadsheets and learning internal systems and dashboards quickly.
  • Self-directed and calm under time pressure, with the ability to work as the first US ops person on the lane.
  • Genuine flexibility on hours, including early-morning coverage and an on-call rotation.
  • Mandarin proficiency is a plus for daily collaboration with the China operations team.
  • Experience with ECCF/CFS environments and informal customs entries, such as Type 11, is a plus.
  • Familiarity with parcel induction into USPS or regional last-mile carriers is a plus.
  • Based near a major air gateway, such as LAX, ORD, or JFK, is a plus.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Construction Safety Professional

Apex Companies 251-1K Construction & Engineering

Apex Companies is hiring a Construction Safety Professional to support client occupational safety and health efforts through on-site and desktop audits across construction and retrofit projects.

21 hours, 17 minutes ago

Case Manager, RN

WelbeHealth 251-1K Family Services

WelbeHealth is hiring a Case Manager, RN to coordinate and oversee personalized care for PACE participants, supporting comprehensive, community-based services for vulnerable seniors.

21 hours, 17 minutes ago

Enterprise Applications & Automation Specialist

New Era Technology US 1K-5K IT Services

New Era Technology is hiring an Enterprise Applications & Automation Specialist to support core business applications and drive AI-powered automation that improves efficiency, data quality, and business processes.

CRM ERP REST API SQL
21 hours, 17 minutes ago

Mortgage Operations - Licensed Loan Partner

Wealthfront 51-250 Capital Markets

Wealthfront is hiring a licensed loan production partner to help scale its mortgage lending operations and guide existing clients through an automated, technology-enabled loan process.

21 hours, 46 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers