VP, Product Operations

3 weeks ago
Full-time
Executive
Product Management
PointClickCare

PointClickCare

PointClickCare provides a leading cloud-based healthcare software platform that enables long-term and post-acute care providers to effectively manage the complete lifecycle of resident care while enhancing operational efficiency and improving resident ...

Health Care Providers & Services
1K-5K
Founded 2000
$232M raised

Description

  • Lead annual, quarterly, and ongoing product portfolio planning across Product and Engineering.
  • Facilitate portfolio reviews, prioritization, and cross-functional planning involving capacity, dependencies, and resource trade-offs.
  • Establish governance frameworks, operating cadences, planning forums, and decision-making practices.
  • Monitor portfolio performance, execution health, risks, dependencies, and delivery outcomes.
  • Develop and continuously improve Product Operations processes, standards, tools, and best practices.
  • Create portfolio reporting, dashboards, operational metrics, and executive insights to support investment and business decisions.
  • Partner with Product, Engineering, UX/UI, Finance, Strategy, and other stakeholders to improve alignment and operational effectiveness.
  • Support leadership planning cycles, business reviews, and strategic initiatives with analysis and recommendations.
  • Identify execution challenges and recommend mitigation strategies and improvement opportunities.
  • Lead, coach, and develop Product Operations leaders and team members.

Requirements

  • Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or a related field.
  • 10+ years of progressive leadership experience in Product Operations, Portfolio Management, PMO, Product Management, Strategy, or related business operations within a complex technology organization.
  • Experience leading planning, governance, portfolio management, and operational processes across large cross-functional teams.
  • Demonstrated ability to influence senior leaders and align Product, Engineering, Finance, Strategy, and other business functions.
  • Strong analytical, strategic, and operational leadership skills, including use of metrics and reporting for executive decision-making.
  • Experience leading and developing managers and professional teams, including talent development and performance management.
  • Strong communication and stakeholder management skills in complex organizational environments.
  • Experience supporting Product and Engineering organizations in SaaS, healthcare technology, or another technology-driven environment is preferred.
  • Experience improving Product Operations, portfolio management, governance, or planning practices during organizational growth and change is preferred.
  • MBA or another advanced degree in Business, Technology, or a related field is preferred.

Benefits

  • Competitive base salary, bonus, and benefits package.
  • Benefits effective from Day 1.
  • Retirement plan matching through RRSP and 401(k) programs.
  • Flexible paid time off and remote work arrangement.
  • Lifestyle and wellness spending account.
  • Parental, caregiver, fertility, and adoption support.
  • Continuous development programs, learning resources, and employee assistance program.
  • Travel to PointClickCare’s Mississauga and/or Salt Lake City offices may be required for onboarding and company events.

Interested in this position?

Apply directly on the company website

Apply Now

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