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(US) Sr. Provider Customer Success Manager - Payer, Provider & Convener

1 hour, 39 minutes ago
United States
Full-time
Mid Level
Customer Success Manager
Project and Program Management
CRM
Apply Now
PointClickCare

PointClickCare

PointClickCare provides a leading cloud-based healthcare software platform that enables long-term and post-acute care providers to effectively manage the complete lifecycle of resident care while enhancing operational efficiency and improving resident ...

Health Care Providers & Services
1K-5K
Founded 2000
$232M raised
View All Jobs 71

Description

  • Manage strategic partnerships with clients and serve as the primary point of contact.
  • Proactively identify opportunities to improve customer performance using data analysis.
  • Build long-term account plans and drive execution against them.
  • Identify customer training and education needs and support enablement efforts.
  • Align product capabilities with customer organizational goals to promote adoption and value realization.
  • Reconcile business and product challenges in partnership with customers and internal teams.
  • Collaborate with market leadership on market initiatives and other relevant programs.
  • Share customer success stories and facilitate collaboration among affiliated clients.
  • Develop and deliver product utilization narratives that demonstrate ROI and expansion opportunities.
  • Provide ongoing consultative support as a trusted advisor to healthcare customers.

Requirements

  • 2-5 years of experience in healthcare, preferably in health systems, hospitals, or acute care settings.
  • Exposure to healthcare organizations is required.
  • Strong written and verbal communication skills.
  • Excellent organizational, project management, and time management skills.
  • Strong relationship-building, teamwork, and collaboration abilities.
  • Strategic thinking with strong analytical skills and a sense of urgency.
  • Experience with CRM tools.
  • Experience with SaaS or EHR platforms is preferred.
  • Clinical delivery or applications experience is a bonus.
  • An entrepreneurial spirit is a strong plus.
  • Must be willing to travel 30% of the time.
  • Territory coverage is based in the Southeastern US, with occasional travel to headquarters in Toronto, Canada.

Benefits

  • US base salary range of $118,000 - $132,000.
  • Bonus eligibility.
  • Benefits package included.
  • Remote work designation (#LI-Remote).

Interested in this position?

Apply directly on the company website

Apply Now

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