PointClickCare

PointClickCare

PointClickCare provides a leading cloud-based healthcare software platform that enables long-term and post-acute care providers to effectively manage the complete lifecycle of resident care while enhancing operational efficiency and improving resident ...

Health Care Providers & Services
1K-5K
Founded 2000
$232M raised

Description

  • Apply machine learning and AI techniques, including GenAI and LLM-based approaches, to build production model systems for healthcare use cases.
  • Collaborate with product leaders, clinical informaticists, data scientists, UI/UX researchers, engineers, and healthcare professionals to design and deliver solutions.
  • Design, build, and evaluate solutions for structured and unstructured healthcare data, including predictive models, summarization, recommenders, semantic search, extraction, and classification.
  • Perform research and experimentation to select algorithms, approaches, and evaluation methods for production-ready R&D.
  • Handle data collection, cleaning, analysis, prompt tuning, parameter fine-tuning, model training, development, and evaluation.
  • Apply and evolve responsible AI evaluation practices, including LLM-as-judge, RAGAS, LangSmith, and custom quality and fairness metrics.
  • Scale and integrate AI solutions into large-scale cloud-based SaaS production environments.
  • Contribute to a collaborative team culture by sharing knowledge and helping develop new capabilities across the organization.

Requirements

  • Ph.D. with 1+ years of related industry experience, or a Master’s degree with 4+ years of industry experience, including at least 1 year directly related to healthcare ML/AI.
  • Proven industry experience through multiple major product releases in a commercial SaaS environment.
  • Hands-on experience working with healthcare data such as EHR, ADT, and clinical notes.
  • Proficiency in Python; proficiency in Java or other languages is helpful.
  • Proficiency with SQL and data engineering for AI/ML applications.
  • Experience working with large datasets using big data frameworks such as Azure Data Lake, Apache Spark, or Databricks.
  • Strong understanding of transformer models and LLM-based approaches, including prompt tuning and PEFT methods such as LoRA and QLoRA using Hugging Face Transformers.
  • Experience building and evaluating models using NumPy, SciPy, Pandas, Scikit-learn, PyTorch, and LightGBM.
  • Experience deploying models on public cloud infrastructure such as Azure, AWS, or Google Cloud, with familiarity in version control, CI/CD pipelines, and production ML scaling considerations.
  • Experience with reinforcement learning or RLHF, NLP techniques for summarization/extraction/classification/semantic search, and/or RAG pipelines and agentic frameworks such as LangChain or LlamaIndex.

Benefits

  • CAD base salary range of $159,000 to $176,000, plus bonus and benefits.
  • Benefits starting from day 1.
  • Retirement plan matching.
  • Flexible paid time off.
  • Wellness support programs and resources.
  • Parental and caregiver leaves.
  • Fertility and adoption support.
  • Continuous development support program and employee assistance program.

Interested in this position?

Apply directly on the company website

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