Process Analyst

3 weeks, 4 days ago
Full-time
Mid Level
Project and Program Management
PointClickCare

PointClickCare

PointClickCare provides a leading cloud-based healthcare software platform that enables long-term and post-acute care providers to effectively manage the complete lifecycle of resident care while enhancing operational efficiency and improving resident ...

Health Care Providers & Services
1K-5K
Founded 2000
$232M raised

Description

  • Partner with senior leaders and cross-functional stakeholders to assess systems and procedures and identify process improvement opportunities.
  • Lead discovery interviews, workshops, and stakeholder walkthroughs to define current-state processes and future-state goals.
  • Conduct gap and impact analyses, identify risks, and recommend solutions aligned with business needs and best practices.
  • Collect and document business requirements and create and maintain structured process maps.
  • Coordinate cross-functional project teams to deliver business initiatives and facilitate User Acceptance Testing.
  • Drive stakeholder alignment throughout implementation and support decision-making on high-visibility initiatives.
  • Serve as a process subject matter expert and contribute to the organization’s continuous improvement methodology.
  • Identify opportunities to use AI and automation to streamline business processes.

Requirements

  • Proven experience leading process analysis and improvement initiatives in fast-paced, cross-functional environments.
  • Strong facilitation and communication skills, including the ability to build relationships with senior and executive leaders.
  • Experience designing and documenting process maps, workflows, and business requirements.
  • Strong organizational, project management, and problem-solving skills.
  • Knowledge of process improvement methodologies, trends, and best practices.
  • Experience using AI to streamline business processes.
  • Experience with Salesforce, Gainsight, Service Cloud, and Kantata.
  • Experience in SaaS, particularly business process management, project management, or strategic initiatives.
  • Experience with MS Copilot, Miro, or Claude is a plus.

Interested in this position?

Apply directly on the company website

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