German Speaking Fitbit Products Support Specialist - Work In Sofia, Bulgaria

8 hours, 10 minutes ago
Full-time
Junior
Customer and Technical Support
Mercier Consultancy

Mercier Consultancy

Mercier Consultancy specializes in multilingual recruitment and BPO outsourcing services, facilitating talent acquisition and business scaling across over 15 European countries while ensuring compliance with EU regulations.

Professional Services

Description

  • Deliver customer support to German-speaking Fitbit users via phone, email, and live chat.
  • Troubleshoot issues with Fitbit devices, including trackers, smartwatches, heart rate monitors, and sleep tracking features.
  • Guide customers through device setup, synchronisation, configuration, and Fitbit app usage.
  • Provide support on health and wellness metrics such as step counting, calorie tracking, stress management, and workout summaries.
  • Diagnose and resolve connectivity, software, and hardware issues.
  • Escalate complex technical cases to the appropriate internal teams.
  • Maintain accurate records of customer interactions and resolutions in the CRM system.
  • Contribute to the knowledge base and support process improvements.
  • Stay current on Fitbit product releases, firmware updates, and fitness and wellness industry trends.
  • Collaborate with colleagues and team leaders to support a positive, high-performance environment.

Requirements

  • Native or fluent German language proficiency, spoken and written, is essential.
  • Valid EU passport is mandatory for relocation and employment eligibility.
  • A genuine interest in the fitness and wellness industry, wearable technology, or health-focused consumer products.
  • Experience with Fitbit or similar devices is a strong advantage.
  • Previous experience in customer service, technical support, or a related client-facing role is preferred.
  • Strong problem-solving skills with a patient, empathetic, and solution-oriented approach.
  • Good working knowledge of digital tools and CRM platforms.
  • Ability to learn new software systems quickly in a fast-paced support environment.
  • Motivated candidates with transferable skills are encouraged to apply.

Benefits

  • Competitive monthly salary.
  • Fully paid comprehensive training programme.
  • Private health insurance.
  • Fully paid relocation package, including return flight, airport transfer, and hotel accommodation.
  • Monthly performance bonus.
  • €1,500 signing bonus for new hires.
  • Ongoing professional development, team events, and a supportive management structure.

Interested in this position?

Apply directly on the company website

Apply Now

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