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Cloud Services Analyst

7 hours, 52 minutes ago
United Kingdom
Full-time
Senior
Cloud Engineer
DevOps and Infrastructure
Azure PowerShell
Apply Now
Phoenix Software

Phoenix Software

Phoenix Software specializes in leveraging information technology to empower the UK public sector to innovate and transform, facilitating the delivery of smart connected services to various stakeholders, including staff, citizens, patients, and students.

IT Services
251-1K
Founded 1990
View All Jobs 8

Description

  • Act as a technical specialist for Azure Virtual Desktop environments and provide 3rd line support.
  • Administer, monitor, troubleshoot, and optimise customer AVD environments.
  • Support the deployment, configuration, and ongoing management of AVD infrastructure, including host pools, session hosts, FSLogix profiles, image management, and user access.
  • Resolve complex technical issues across cloud applications and cloud infrastructure.
  • Perform cloud service enhancements through performance tuning and operational improvements.
  • Use ITSM tools to log, track, manage, and update customer tickets accurately and promptly.
  • Assist with scripting and automation for cloud services alongside the DevOps team.
  • Provide focused troubleshooting and problem-solving for Azure platforms.
  • Collaborate with team members and customers to diagnose and resolve issues quickly.

Requirements

  • Strong hands-on experience supporting, managing, and administering Azure Virtual Desktop environments.
  • Experience troubleshooting and optimising AVD performance, user sessions, FSLogix profiles, and Azure-based virtual desktop infrastructure.
  • Current experience in a 2nd/3rd line support role within an MSP environment.
  • Solid experience managing and optimising cloud services, particularly in Azure.
  • AZ-104 Microsoft Azure Administrator certification.
  • Understanding of ITIL.
  • Ability to prioritise work with minimal supervision and use initiative to meet deadlines.
  • Ability to use PowerShell and Azure CLI to facilitate automation.
  • Practical understanding of system architecture, networking, and administration.
  • Excellent customer service and problem-solving skills.
  • Experience working with an ITSM tool.
  • Ability to work in a fast-paced, shift-based environment and adapt to changing priorities and demands.
  • Ability to gain SC clearance, including 5+ years living in the UK and no criminal record.
  • BPSS check required as a condition of employment.

Benefits

  • Remote working with a monthly visit to the HQ in Pocklington (YO42).
  • Structured learning pathways, funded industry certifications, and mentoring.
  • Mental health support and flexible working.
  • Active employee networks and a leadership team that listens.
  • A culture built on trust and belonging.
  • Commitment to equity and inclusion.
  • Work that supports important UK public sector services.
  • Opportunity to work alongside genuine experts and leading technology providers.

Interested in this position?

Apply directly on the company website

Apply Now

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