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Technical Account Manager

15 hours, 15 minutes ago
United States
Full-time
Senior
Technical Account Manager
Customer and Technical Support
CRM
Apply Now
Planet Technologies

Planet Technologies

Planet Technologies specializes in providing Microsoft professional services to public sector and commercial organizations, focusing on cloud solutions, IT services, and digital transformation to enhance security and compliance.

Internet Software & Services
251-1K
Founded 1998
View All Jobs 3

Description

  • Manage and support an assigned portfolio of accounts with a focus on customer retention.
  • Provide daily support and coordination between customers, Managed Services Engineers, and Consultants.
  • Oversee service delivery to ensure IT service levels are met and issues are resolved promptly.
  • Identify opportunities to improve customer satisfaction and increase value for clients.
  • Serve as the primary escalation and contact point for customer support requests and technical issues.
  • Coordinate technical resources internally with Managing Architects, Technical resources, and Account Executives.
  • Drive resolution of customer technical issues and support assignment and allocation of managed services resources.
  • Manage annual renewals by providing proof of value, identifying add-on sales opportunities, and surfacing additional managed services offerings.
  • Produce monthly internal and customer reports to support accurate invoicing for managed services customers.
  • Manage hourly ad hoc contract work as project manager and oversee Microsoft FastTrack engagements.

Requirements

  • 5+ years of experience in IT customer account management, IT managed services, or IT project management, preferably in a Managed Services organization.
  • Experience working effectively on large remotely based teams and managing multiple complex projects simultaneously.
  • Ability to quickly assimilate information, think on your feet, and manage multiple priorities effectively.
  • Strong customer expectation management skills and experience delivering trusted advisor-level service.
  • Experience with CRM and helpdesk systems is a plus.
  • Knowledge of Microsoft tools and systems is a plus.
  • Ability to identify when and how to escalate issues effectively.
  • Ability to read and understand complex business requirements.
  • Awareness of current development trends and a commitment to continuous learning.
  • Bachelor’s degree and PMP certification preferred.
  • US citizenship is required and candidates must be clearable for a federal agency background investigation of up to 10 years.

Benefits

  • Remote work opportunity in the Eastern US / East Region.
  • Full-time position.
  • Salary range of $110,000 to $190,000.
  • Benefits are available through the Planet Technologies Benefit Guide 2025-2026.

Interested in this position?

Apply directly on the company website

Apply Now

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