RemoteLeaf Logo
Log in Sign up

Field Installation Technician - New York City/Boston, MA

4 months, 4 weeks ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Apply Now
Planar

Planar

Planar specializes in designing and providing advanced LED and LCD video walls and display solutions tailored for a variety of demanding environments, including retail, education, and commercial sectors, ensuring superior image performance and visual e...

Media
251-1K
Founded 1983
View All Jobs 6

Description

  • Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations, independently or with a team.
  • Maintain and service installed products at customer sites.
  • Provide installation, setup, and teardown support for demos and trade shows.
  • Troubleshoot, repair, and escalate product issues to the appropriate personnel.
  • Work with Technical Support and Engineering teams to resolve issues that cannot be fixed through standard troubleshooting or hardware replacement.
  • Provide training and certification to integrators on site when appropriate.
  • Document completed projects accurately with notes and installation records.
  • Provide backup support to the Tech Support/Helpdesk by answering customer technical requests via phone and email.
  • Communicate end-user feedback and issues to the appropriate teams and propose corrective actions.
  • Collaborate with engineers and other internal teams to resolve field product issues and improve future outcomes.

Requirements

  • Associate’s degree or equivalent in a technical field.
  • 2 to 4+ years of professional work experience in a technical role, preferably in an A/V company.
  • Excellent interpersonal, telephone, customer service, time management, and decision-making skills.
  • Excellent written and oral communication skills, including the ability to document completed installations clearly.
  • Ability to work unsupervised while remaining efficient, productive, and professional.
  • Comfortable using standard hand tools and working with basic electronics and connectivity concepts.
  • Knowledge of A/V cables, including HDMI and CAT 6, as well as wiring schematics, measurements, and system drawings.
  • Ability to read Visio and/or CAD drawings; ability to create Visio or CAD line drawings is desired.
  • 3rd-party control system knowledge such as Crestron or AMX is desired.
  • System integration experience is desired.
  • Government clearance is desired.
  • Ability to work on a ladder for extended periods of time.
  • Ability to use Microsoft Office Suite.
  • Valid driver’s license and use of a personal vehicle with proper insurance.
  • Must be able to pass a 5-panel drug screen at any time based on client onsite requirements.

Benefits

  • All benefits start on the first day of employment.
  • 75% employer-paid medical coverage for the employee, with family coverage included.
  • 100% employer-paid dental and vision coverage for employees and dependents.
  • 100% employer-paid long-term disability, short-term disability, and life insurance.
  • 401(k) match: if you contribute 5%, Planar contributes 4%, with immediate vesting.
  • 10 paid holidays.
  • Starting at 15 days of paid PTO annually, inclusive of sick and vacation time.
  • Employee Assistance Program (EAP) and Flexible Spending Account (FSA).

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Levanta

Support Engineer, Engineering Operations

Levanta 1-10 Internet Software & Services

Levanta is hiring a Support Engineer to bridge Customer Success and Engineering by resolving product, integration, and API issues for its creator-commerce platform and improving the customer support experience.

United States Full-time Junior Technical Support Engineer
Linear REST API SQL TypeScript
4 hours, 33 minutes ago
Aspire Software

Software Support Specialist

Aspire Software 251-1K Internet Software & Services

Square 9 is seeking an entry-level Software Support Specialist to provide Level 2 and 3 support for customers and resellers using its AI-driven document and content management solutions.

Canada Brazil India South Africa Full-time Entry Level Technical Support Engineer
.NET SQL Server
4 hours, 48 minutes ago
Coretek

Level 3 Managed Services Engineer -- Microsoft

Coretek 51-250 Internet Software & Services

As a Level 3 Managed Services Engineer at a Microsoft-focused IT services organization, you will provide advanced support, administration, and infrastructure optimization for clients’ Microsoft environments.

United States Full-time Senior Technical Support Engineer
Active Directory Azure HIPAA
4 hours, 48 minutes ago
Global Medical Virtual Assistants Careers Page

IT Specialist - End User

Global Medical Virtual Assistants Careers Page 11-50 outsourcing/offshoring

The End User Support Specialist provides remote technical assistance to employees, administers workplace systems and access, and maintains reliable IT support operations with minimal disruption.

Philippines Contract Mid Level Technical Support Engineer
$10k-$10k
ClickUp macOS
4 hours, 48 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers