Software Support Specialist

5 hours, 30 minutes ago
Full-time
Entry Level
Customer and Technical Support
Aspire Software

Aspire Software

Aspire Software specializes in vertical acquisition software, focusing on nurturing, enhancing, and growing a diverse portfolio of businesses by providing them with the necessary resources and expertise to maximize their growth potential.

Internet Software & Services
251-1K
Founded 2016

Description

  • Provide customer support for software deployment and usage issues.
  • Troubleshoot and resolve software problems using internal ticketing tools.
  • Collaborate with development and QA teams to investigate and resolve issues.
  • Create and maintain knowledge base articles for common service issues.
  • Manage multiple support projects with strong attention to detail.
  • Communicate effectively with customers, resellers, and internal teams.

Requirements

  • Entry-level experience in technical support or customer-facing roles.
  • High school diploma or equivalent.
  • Strong verbal and written technical communication skills.
  • Proficiency with Windows platform infrastructure, including ASP.NET, IIS, Message Queuing, and authentication.
  • Demonstrated customer service and problem-solving abilities.
  • Experience with SQL Server and database management preferred.
  • Ability to build consultative relationships with customers and resellers preferred.
  • Comfort with public speaking and presentations preferred.
  • Self-starter with strong organizational skills preferred.
  • Successful completion of a criminal background check required.

Benefits

  • Hands-on experience with Microsoft .NET-based technologies.
  • Career development opportunities through technical specialist and management tracks.

Interested in this position?

Apply directly on the company website

Apply Now

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