Support Engineer, Engineering Operations

5 hours, 15 minutes ago
Full-time
Junior
Customer and Technical Support
Levanta

Levanta

Levanta offers an Amazon Affiliate Marketing platform that facilitates partnerships between sellers and revenue-generating creators, influencers, and affiliates, enabling effective tracking, management, and competitive commission structures for both pa...

Internet Software & Services
1-10

Description

  • Respond to technical issues and questions through Slack, Linear, and Pylon.
  • Understand Levanta’s technology and guide customers through technical challenges.
  • Escalate product bugs to Engineering with clear context and supporting details.
  • Create and maintain technical support documentation for Customer Success and Engineering teams.
  • Identify recurring issues and propose product improvements.
  • Build internal tools to resolve common support issues.
  • Implement AI workflows to improve support-process efficiency.
  • Collaborate cross-functionally to maintain a high-quality customer experience.

Requirements

  • 2+ years of experience in technical support, solutions engineering, or software engineering.
  • Ability to read and write TypeScript code.
  • Familiarity with REST APIs, SQL, and cloud tooling.
  • Strong communication skills and the ability to manage multiple technical conversations.
  • Customer-focused and comfortable working cross-functionally.
  • Verified LinkedIn profile required.
  • Permanent address in California, Florida, New York, Ohio, Utah, Texas, Michigan, Washington, Colorado, Massachusetts, North Carolina, Pennsylvania, or Washington, DC.

Benefits

  • Competitive salary and benefits package.
  • Open vacation and sick-time policy.
  • Professional growth and advancement opportunities at a rapidly expanding startup.
  • Dynamic, supportive environment that encourages innovation and creativity.
  • Diversity- and inclusion-focused company culture.

Interested in this position?

Apply directly on the company website

Apply Now

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