Level 3 Managed Services Engineer -- Microsoft

5 hours, 30 minutes ago
Full-time
Senior
DevOps and Infrastructure
Coretek

Coretek

Coretek specializes in providing high-performance consulting, managed services, and security solutions as a leading Microsoft Azure Cloud Provider in the United States, focusing on addressing complex business challenges through innovative AI-driven tec...

Internet Software & Services
51-250
Founded 2005

Description

  • Provide escalated technical support for Microsoft systems, including Active Directory, Exchange, Defender, Sentinel, Intune, Autopilot, and Office 365.
  • Monitor, troubleshoot, and resolve complex device enrollment, provisioning, onboarding, and application performance issues.
  • Perform system administration, configuration, patch management, and software upgrades.
  • Design, implement, and maintain backup and disaster recovery solutions for Microsoft environments.
  • Implement Conditional Access and multi-factor authentication in Azure tenants.
  • Conduct root cause analysis and implement corrective actions to prevent recurring issues.
  • Collaborate with Level 1 and Level 2 teams and assist Level 4 Consulting with project work.
  • Document system configurations, procedures, and troubleshooting steps in the knowledge base.
  • Support infrastructure upgrade and migration planning and implementation.
  • Adopt DevOps processes, identify automation opportunities, advise clients on relevant services, and provide technical leadership.

Requirements

  • Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent technology certifications such as MCSE.
  • Strong hands-on experience with Microsoft technologies, including Intune, Autopilot, Windows Hello for Business, Defender, Sentinel, Purview, Entra ID, PIM, least privilege, and access reviews.
  • Prior experience in an IT consulting or managed services technical role.
  • Experience with office processes, procedures, and technology.
  • Excellent verbal and written communication skills for interacting with internal and external customers.
  • Strong analytical skills and attention to detail.
  • Self-motivated with excellent time management skills.
  • Familiarity with compliance frameworks such as CMMC, PCI, or HIPAA is preferred.
  • Prior leadership experience managing a services team, client engagement, or project is preferred.

Interested in this position?

Apply directly on the company website

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