Lead Program Manager, Global SMB Vendor Operations

1 hour, 57 minutes ago
Full-time
Lead
Project and Program Management
Pinterest

Pinterest

Pinterest is the world's first visual discovery engine, offering a vast dataset of ideas with over 200 billion recipes, home hacks, and style inspiration. With a mission to inspire everyone to create a life they love, Pinterest empowers its employees t...

Internet Software & Services
5K-10K
Founded 2010

Description

  • Establish and maintain global vendor performance scorecards to monitor quality, timeliness, and overall performance.
  • Use AI to build scalable tracking and alerting mechanisms that help ensure vendor compliance with contractual terms.
  • Serve as the global escalation point for vendor performance issues and manage triage, prioritization, and resolution across regions.
  • Lead breach management activities, including root cause analysis facilitation, corrective action plans, execution tracking, and recovery verification.
  • Maintain an auditable record of vendor adherence, breaches, actions taken, and outcomes to support contract management decisions.
  • Run monthly and quarterly global vendor operating cadences, ensuring clear performance narratives and documented follow-ups.
  • Own the accuracy of vendor tracking systems, including onboarding/offboarding processes and supervisory orgs in Workday, and standardize vendor processes.
  • Drive continuous improvement initiatives to improve vendor efficiency and cost-effectiveness.

Requirements

  • Bachelor’s degree in business or a related field.
  • 8+ years of professional work experience.
  • 5–8+ years of experience in operations, vendor management, program management, or financial operations.
  • Demonstrated ability to use AI to improve speed and quality in day-to-day workflow.
  • High integrity and ownership, including protection of sensitive data and accountability for final decisions and deliverables.
  • Proven track record of building and scaling vendor networks.
  • Experience managing large-scale, complex operations and influencing stakeholders without direct authority.
  • Exceptional verbal and written communication skills in a complex global matrix organization.
  • Expert-level analytical skills with the ability to use data to identify trends, tell a story, and drive action.
  • Advanced working knowledge of Salesforce, Tableau, and MS Office or Google Suite.

Benefits

  • Base salary range of $114,499 to $235,734 USD for US-based applicants.
  • Eligible for equity compensation.
  • Eligible for incentive compensation.
  • Flexible working model with remote-friendly arrangements.
  • In-office collaboration required only 1–2 times every 6 months.
  • No relocation assistance provided for this role.

Interested in this position?

Apply directly on the company website

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