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Client Success Manager

3 weeks ago
Canada
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM ERP
Apply Now
Pine Services Group

Pine Services Group

Pine Services Group supports top software partners and ISVs internationally by preserving their legacy and accelerating sustainable growth.

Internet Software & Services
View All Jobs 11

Description

  • Own the full client relationship for an assigned book of business, including renewals, expansion, and long-term retention.
  • Proactively monitor account health and identify churn risk early.
  • Partner cross-functionally to resolve client issues and protect retention.
  • Lead regular business reviews to align on client goals, priorities, and growth opportunities.
  • Identify and pursue upsell and cross-sell opportunities within the client base.
  • Serve as the primary point of contact for assigned accounts and provide timely, thoughtful responsiveness.
  • Build long-term client champions who can support referrals, case studies, and reviews.
  • Collaborate with sales, delivery, and leadership to support client success and business outcomes.
  • Maintain accurate account and pipeline records in the CRM.

Requirements

  • 3+ years of experience in Customer Success, Client Success, Account Management, or a client relationship role.
  • Experience with Sage Intacct ERP strongly preferred.
  • A proactive, high-energy approach with excellent follow-through and attention to detail.
  • Comfort operating in a commercially minded role where retention and growth are part of success metrics.
  • Strong written and verbal communication skills with confidence engaging clients at all levels.
  • Ability to work independently in a remote environment.
  • Self-motivated and comfortable owning a dedicated book of business.

Benefits

  • Fully remote role with no travel required.
  • Competitive base salary plus performance-driven variable compensation.
  • Visible, immediate impact on a growing client base.
  • Clear growth path with the potential to build and lead a team over time.

Interested in this position?

Apply directly on the company website

Apply Now

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