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Customer Success Manager, Enterprise - Unity

2 hours, 3 minutes ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Onit

Onit

Onit provides automated legal operations and workflow software designed to enhance productivity and strategic decision-making across various industries by utilizing an AI-native framework for managing enterprise legal workflows, contracts, vendors, and...

IT Services
251-1K
Founded 2011
$216M raised
View All Jobs 3

Description

  • Own customer success strategies for a portfolio of enterprise accounts, including satisfaction, retention, and growth.
  • Identify account health risks, develop mitigation plans, and drive customer engagement.
  • Build trusted relationships with client stakeholders and advocate for their needs internally.
  • Drive product adoption through scalable programs, stakeholder training, and best-practice guidance.
  • Advise customers on industry trends, process improvements, and ways to maximize Onit’s platform value.
  • Translate customer challenges into actionable product and process recommendations.
  • Develop and share operational best practices to improve process quality and efficiency.
  • Collaborate cross-functionally to deliver seamless customer experiences.
  • Support onboarding and interviewing of new team members while modeling senior-level accountability.

Requirements

  • 5+ years of experience in Customer Success, Account Management, or Implementation.
  • Background in consulting or software; legal software experience is a plus.
  • Strong understanding of SaaS business models and metrics.
  • Experience working in a startup or small Customer Success organization.
  • Experience managing multiple stakeholder groups, including Legal Operations, Legal, Finance, and IT.
  • Bachelor’s degree preferred.

Benefits

  • Competitive base compensation with an annual discretionary bonus.
  • Three medical plan options plus dental and vision coverage; employer HSA contributions for HDHP participants.
  • 401(k) with employer matching contributions.
  • Flexible PTO, 7 sick days, and 9 paid company holidays.
  • Paid parental and caregiver leave, plus surrogacy and adoption reimbursement.
  • Employer-paid life and disability insurance, voluntary supplemental coverage, and tax-advantaged accounts.
  • One paid volunteer day annually.

Interested in this position?

Apply directly on the company website

Apply Now

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