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Client Success Manager

3 weeks ago
Anywhere
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM ERP
Apply Now
Pine Services Group

Pine Services Group

Pine Services Group supports top software partners and ISVs internationally by preserving their legacy and accelerating sustainable growth.

Internet Software & Services
View All Jobs 11

Description

  • Own the full client relationship for an assigned book of business, including renewals, expansion, and long-term retention.
  • Proactively monitor account health, identify churn risk early, and partner cross-functionally to resolve issues.
  • Lead regular business reviews to align with client goals, priorities, and growth opportunities.
  • Identify and pursue upsell and cross-sell opportunities within the client base.
  • Serve as the primary point of contact for accounts and provide fast, consistent client support.
  • Build long-term client champions who can support referrals, case studies, and reviews.
  • Collaborate with sales, delivery, and leadership to support client success and business outcomes.
  • Maintain accurate account and pipeline records in the company CRM.

Requirements

  • 3+ years of experience in Customer Success, Client Success, Account Management, or a related client relationship role.
  • Experience with Sage Intacct ERP software strongly preferred.
  • A proactive, high-energy approach with strong follow-through and attention to detail.
  • Comfort working in a commercially focused role where retention and growth are key success metrics.
  • Strong written and verbal communication skills with confidence engaging clients at all levels.
  • Self-motivated and able to work independently in a remote environment.

Benefits

  • Fully remote role with no travel required.
  • Competitive base salary plus performance-driven variable compensation.
  • Opportunity to make a visible, immediate impact on a growing client base.
  • Clear path for growth with potential to build and lead a team over time.

Interested in this position?

Apply directly on the company website

Apply Now

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